At a Glance
- Tasks: Be the face of our company, creating memorable experiences for visitors and clients.
- Company: Join JLL, a leading global real estate services firm with a vibrant culture.
- Benefits: Enjoy a supportive environment, career growth, and a competitive rewards programme.
- Other info: Flexible work settings and opportunities to collaborate with diverse teams.
- Why this job: Make a real impact by enhancing visitor experiences in a dynamic workplace.
- Qualifications: Customer service skills and a passion for hospitality are essential.
The predicted salary is between 25000 - 30000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
We are looking for a Workplace Experience Ambassador for our Integrated Facility Management business line on our Amazon account dedicated team.
Role Purpose
The Workplace Experience Ambassador team are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services. Workplace Experience Ambassadors must be customer and quality obsessed, demonstrate a high level of security awareness at all times and have clear knowledge of all onsite emergency and evacuation procedures.
What this job involves:
- Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience.
- Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries.
- Receive, direct and relay telephone, email and other queries via front of house.
- Greet, assist and direct candidates/new hires/visitors and the general public appropriately.
- Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised.
- Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail.
- Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations.
- Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured.
- Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces.
- High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers.
- Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events.
- Provide timely, accurate & personalised response to meetings and events enquiries.
- Work flexibly in different settings as part of the team.
- Coordinate the daily updating of room booking displays in line with local/regional processes.
- Play a key part in supporting onsite space audits and walk-the-store processes.
- Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks.
Every day is different, and in all these activities, we encourage you to show your ingenuity.
Sounds like you? To apply you need to be / have:
- Experience in reception, concierge or related field.
- Previous catering or hospitality experience is desirable.
- Excellent people skills and ability to interact with a wide range of client staff and demands.
- Previous experience of working within a high profile corporate environment.
- Facilities Management exposure would be beneficial.
- Fluency in English and local language.
- Strong PC literacy and proven ability to manage daily activities using various systems.
- Very high attention to detail.
- Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.
- Ability to maintain professionalism at all times and be an ambassador of the team.
- Be an excellent team player with the want to go above and beyond for each other.
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...
Apply today at jll.com/careers.
Receptionist in Swindon employer: Integral UK Ltd
JLL Work Place Management is an exceptional employer, offering a dynamic work environment in the heart of London where skilled Water Technicians can thrive. With a strong focus on employee growth, comprehensive benefits including health insurance and a pension scheme, and the opportunity to work on prestigious properties, JLL fosters a culture of excellence and professional development that empowers its team members to deliver outstanding service while ensuring compliance with health and safety regulations.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Swindon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Integral UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Integral UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Swindon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Integral UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Integral UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Integral UK Ltd!
How to prepare for a job interview at Integral UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
