At a Glance
- Tasks: Lead a dynamic engineering team to deliver top-notch facility services and ensure safety compliance.
- Company: Join JLL, a leader in real estate services with a focus on innovation and excellence.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth in a vibrant environment.
- Other info: Enjoy a collaborative culture with excellent career advancement opportunities.
- Why this job: Make a real impact in high-end commercial settings while developing your leadership skills.
- Qualifications: 5-10 years in facilities or construction management with strong client-facing experience.
The predicted salary is between 55000 - 65000 £ per year.
JLL is seeking an experienced Technical Supervisor to join our Central London team on a prestigious site.
Team Leadership & Management
- Supervise, coordinate and lead the site-based engineering team to deliver services per contractual SOW requirements.
- Conduct performance appraisals for direct reports and set clear individual objectives.
- Maintain minimum staffing levels and arrange shift coverage as needed, including out-of-hours support.
- Promote 'Safety First' culture ensuring adherence to JLL Cardinal Rules of Safety.
- Deliver monthly toolbox talks and safety awareness programs to keep workforce updated.
System Operations & Technical Management
- Operate all facility systems competently and efficiently, making improvement recommendations.
- Control all MEP assets and building systems operations in compliance with statutory regulations.
- Monitor CAFM systems within SLA/KPI requirements.
- Ensure technical and legislative updates are communicated and implemented by the engineering team.
Compliance & Risk Management
- Conduct regular supervisory health and safety inspections and logbook audits.
- Handle critical incident reporting, near-miss documentation, and after-action reviews.
- Carry out site supervisory visits to ensure work quality meets required standards.
- Review RAMS, competencies and permits sourced by the admin team.
Client & Stakeholder Relations
- Serve as primary contact for engineering matters with site teams.
- Attend and deliver weekly operations meetings in a professional manner.
- Take ownership of client needs and maintain good customer communications.
- Build stable relationships through proactive engagement.
Performance Management & Reporting
- Prepare information for monthly engineering reports.
- Ensure contract efficiently meets all SLA and KPI requirements.
- Escalate critical equipment issues immediately to Technical Manager and Account Manager with recommendations.
Vendor & Supply Chain Management
- Ensure specialist vendor visits are properly prepared and approved by site management.
- Review technical quotes before submission for approval.
- Source quotes and organize works under Technical Manager threshold.
- Manage critical spares inventory including stock registers and monthly audits.
Emergency Response & Flexibility
- Participate in site escalation processes including on-call emergency response.
- Work flexible schedules including extended/non-standard hours as needed.
- Serve as first point of contact for helpdesk and allocation desk for resource/technical issues.
- Provide written incident reports and prepare basis for remedial work quotes.
Experience Background
- 5-10 years' field experience in facilities or construction management.
- Progression from technical/supervisory roles into project management.
- Track record in high-end commercial, corporate, or events environments.
- Experience executing work with minimal disruption to premium operations.
Key Attributes
- Autonomous delivery capability in pressured environments.
- Client-facing professionalism representing JLL's brand.
- Discretion in high-profile commercial settings.
- Ability to balance technical delivery with relationship management.
- Understanding of sophisticated client expectations.
Senior Facilities Technical Lead (Client-Facing) employer: Integral UK Ltd
JLL is an exceptional employer, offering a dynamic work environment in the heart of Central London where innovation meets professionalism. Our commitment to employee growth is evident through comprehensive training programs and leadership opportunities, fostering a culture that prioritises safety and collaboration. Join us to be part of a prestigious team that values your contributions and supports your career aspirations while working on high-profile projects.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Facilities Technical Lead (Client-Facing)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Senior Facilities Technical Lead (Client-Facing)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Senior Facilities Technical Lead role. Highlight your leadership experience and technical expertise, especially in client-facing situations.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've successfully managed teams and handled client relationships in the past.
Showcase Your Safety Awareness:Since safety is a big deal for us, mention any relevant safety training or initiatives you've led. This will show that you understand the importance of a 'Safety First' culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Integral UK Ltd
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to facilities management and MEP systems. Be ready to discuss specific examples from your past experience where you've successfully managed these systems, as this will show your expertise and confidence.
✨Showcase Your Leadership Skills
Since the role involves supervising a team, be prepared to talk about your leadership style. Share instances where you've led a team through challenges, conducted performance appraisals, or promoted a safety-first culture. This will demonstrate your capability to manage and inspire others.
✨Client Communication is Key
JLL values strong client relationships, so think of examples where you've effectively communicated with clients or stakeholders. Highlight how you've taken ownership of client needs and maintained good communication, as this will resonate well with their expectations.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Prepare for situational questions about handling emergencies, managing vendor relationships, or ensuring compliance with safety regulations. Practising these responses will help you feel more confident during the interview.
