At a Glance
- Tasks: Create and manage engineer schedules to optimise service levels and efficiency.
- Company: Join JLL, a leader in real estate shaping a better future.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Dynamic role with opportunities for innovation and collaboration.
- Why this job: Make a real impact by ensuring our engineering teams are well-scheduled and supported.
- Qualifications: Experience in scheduling and strong analytical and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Role
We are seeking an experienced Scheduling Manager to support our national engineering operations. This role is critical in maintaining optimal service levels and customer satisfaction while managing operational costs and maximizing workforce efficiency through effective engineer scheduling. The primary function of this position involves forecasting staffing requirements and creating comprehensive schedules that ensure engineers are deployed to meet KPIs and contractual obligations. You will balance workload demands, engineer availability, and time-off requests across the entire operation, ensuring adequate coverage while maintaining schedule adherence and supporting our service delivery commitments.
Our ideal candidate combines strong analytical capabilities with excellent communication skills, understanding both the operational needs of the business and the wellbeing of our engineering teams. Success in this role requires proactive schedule management, close collaboration with engineering leadership and teams, real-time monitoring using available workforce tools, and ensuring adherence to planned work schedules to meet all contractual requirements.
Day to Day
- Create and maintain daily, weekly, monthly and annual engineer schedules across multiple clients and contracts.
- Build optimal schedules based on forecasted workload demands, available engineer headcount, KPI targets, and contractual service level requirements.
- Apply advanced scheduling methodologies such as Erlang models and staff optimization techniques to support complex scheduling scenarios across multiple contracts.
- Work closely with engineering teams and management to understand workload priorities, skill requirements, and operational demands.
- Manage engineer scheduling requests including time-off, shift preferences, and availability changes while maintaining contractual coverage.
- Monitor schedule adherence in real-time and make necessary adjustments to maintain KPIs and service level agreements.
- Coordinate appropriate engineer allocation to achieve contractual service level objectives and response time requirements.
- Perform intraday schedule adjustments based on actual versus forecasted workload and engineer availability.
- Collaborate closely with engineering leadership to address scheduling challenges and resource allocation needs.
- Administer contingency scheduling plans when required to address unexpected workload fluctuations, engineer shortages, or urgent contractual requirements.
- Process daily schedule exceptions, update engineer schedules, and respond to escalated scheduling requests.
- Generate reports tracking schedule adherence, productivity, KPI performance, and contractual compliance.
- Facilitate real-time discussions with engineering managers and stakeholders regarding scheduling challenges and solutions.
- Conduct analysis to identify scheduling inefficiencies and recommend improvements to enhance KPI achievement.
- Ensure accuracy and reliability of all scheduling-related reports and documentation.
- Support the integration and implementation of new workforce management technologies.
- Collaborate with leadership to project future scheduling requirements, engineer capacity needs, and budgetary impact.
Scheduling Manager employer: Integral UK Ltd
JLL Work Place Management is an exceptional employer, offering a dynamic work environment in the heart of London where skilled Water Technicians can thrive. With a strong focus on employee growth, comprehensive benefits including health insurance and a pension scheme, and the opportunity to work on prestigious properties, JLL fosters a culture of excellence and professional development that empowers its team members to deliver outstanding service while ensuring compliance with health and safety regulations.
