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- Tasks: Manage work orders and coordinate services to keep operations running smoothly.
- Company: Integral UK, a leading facilities management company.
- Benefits: Starting salary of £27,500, generous leave, and development opportunities.
- Why this job: Join a dynamic team ensuring businesses stay safe and operational.
- Qualifications: 2+ years in scheduling or work order management; customer service experience is key.
- Other info: Great career growth potential and supportive work environment.
The predicted salary is between 27500 - 29500 £ per year.
Main Duties & Responsibilities
- Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within remit, detailed planning of work with Integral engineering and our supply chain.
- To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis.
- To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
- Procurement of services from external supply partners, including purchase order creation and service delivery management.
- To develop and maintain a good understanding of the core Maximo application, mobile and scheduling systems, the facilities management services provided to clients, client systems and all relevant process and procedures.
- To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining record of own development and call observations.
- To take action to keep up to date with changes to the contract and sharing information learned with the team and wider stakeholders.
- To handle and actively resolve any customer issues according to the Customer Complaint process.
- To be prepared to work on any CEC contracts, projects and initiatives at short notice to support the changing needs of the business.
Qualifications & Experience
- 2+ years working within a work order / scheduling / mobile resource planning environment; FM is advantageous.
- Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.
- Experience of working in a customer service environment driven by customer SLAs, performance measurement and personal work targets essential.
- Excellent communication – both written and verbal.
- Ability to stay calm in a high paced environment.
What’s on offer?
- A starting salary of £27,500.
- A generous development framework with potential earnings of £29,500 within your first 2 years.
- 25 days of Annual leave + Bank holidays with an opportunity to purchase more via our salary sacrifice scheme.
- Overtime opportunities.
- Employee assistance programmes.
- Along with other perk schemes.
Scheduler employer: Integral UK Ltd
Contact Detail:
Integral UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management sector, especially those who work with scheduling and work order management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to scheduling and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Show off your skills! If you have experience with Maximo or similar systems, be ready to discuss specific examples of how you've used them to improve service delivery. Real-life stories make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Scheduler role. Highlight your experience in work order management and customer service, as these are key for us. Use specific examples that showcase your skills in coordinating services and managing incidents.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Scheduler position. Mention your familiarity with Maximo or similar systems and how you can contribute to our team at Integral UK.
Show Off Your Communication Skills: Since excellent communication is essential for this role, make sure your written application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the Scheduler role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Integral UK Ltd
✨Know Your Stuff
Make sure you understand the core Maximo application and scheduling systems mentioned in the job description. Brush up on your knowledge of work order management and facilities management services, as this will show that you're serious about the role.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers or team members in past roles, especially in high-pressure situations.
✨Be Ready to Problem-Solve
Think of specific instances where you've successfully resolved customer issues or escalated work orders. Be prepared to discuss these scenarios during the interview, as they’ll want to see how you handle challenges and keep customers informed.
✨Demonstrate Your Adaptability
The job mentions working on various contracts and projects at short notice. Share experiences where you've had to adapt quickly to changing circumstances or priorities, highlighting your flexibility and willingness to learn.
