At a Glance
- Tasks: Manage work orders and coordinate services to keep operations running smoothly.
- Company: Integral UK, a leading facilities management company.
- Benefits: Starting salary of £27,500, generous leave, and development opportunities.
- Other info: Opportunities for overtime and personal development in a fast-paced environment.
- Why this job: Join a dynamic team ensuring businesses stay safe and operational.
- Qualifications: 2+ years in scheduling or service delivery, strong communication skills.
The predicted salary is between 27500 - 29500 £ per year.
- Responsible for the execution of the end-to-end work order management, including the co-ordination
Main Duties & Responsibilities
- Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within remit, detailed planning of work with Integral engineering and our supply chain
- To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis.
- To monitor, action and elevate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
- Procurement of services from external supply partners, including purchase order creation and service delivery management.
- To develop and maintain a good understanding of the core Maximo application, mobile and scheduling systems, the facilities management services provided to clients, client systems and all relevant process and procedures.
- To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining record of own development and call observations.
- To take action to keep up to date with changes to the contract and sharing information learned with the team and wider stakeholders.
- To handle and actively resolve any customer issues according to the Customer Complaint process.
- To be prepared to work on any CEC contracts, projects and initiatives at short notice to support the changing needs of the business
Qualifications & Experience
- 2+ years working within a work order / scheduling / mobile resource planning environment; FM is advantageous
- Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.
- Experience of working in a customer service environment driven by customer SLAs, performance measurement and personal work targets essential.
- Excellent communication – both written and verbal
- Ability to stay calm in a high paced environment.
Who is Integral UK?
Integral UK is a facilities management company. We keep the businesses and brands that you know and love, safe and operational. Our customers rely on us to ensure their properties stay in pristine condition and we take great pride in looking after them all; shops, warehouses, train stations, offices, police stations… the list goes on.
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Scheduler in Warrington employer: Integral UK Ltd
At JLL, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our hybrid work model provides flexibility, while our commitment to employee growth ensures that you have access to continuous learning opportunities and career advancement. Join us in shaping the future of real estate in a supportive environment that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler in Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management sector, especially those who work with scheduling and work order management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and customer complaints. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Show off your skills! When you get the chance, share examples of how you've successfully managed work orders or improved service delivery in past roles. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Integral UK.
We think you need these skills to ace Scheduler in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Scheduler role. Highlight your experience in work order management and customer service, as these are key for us. Use specific examples that showcase your skills in coordinating services and managing incidents.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about facilities management and how your background fits with our needs. Be sure to mention your understanding of the Maximo application and any relevant processes.
Showcase Your Communication Skills:Since excellent communication is essential for this role, make sure your written application reflects that. Keep it clear, concise, and professional. We want to see how well you can convey information, just like you would with customers.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Integral UK Ltd
✨Know Your Stuff
Make sure you have a solid understanding of work order management and scheduling systems, especially Maximo. Brush up on your knowledge of facilities management services and be ready to discuss how you've applied this in previous roles.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers or team members, especially in high-pressure situations.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific instances where you've resolved customer complaints or service issues. Highlight your approach to identifying problems and the steps you took to ensure a positive outcome.
✨Stay Calm Under Pressure
Given the fast-paced nature of the job, think of scenarios where you successfully managed stress. Share how you prioritised tasks and maintained service levels while keeping customers informed throughout the process.
