Residential Facilities Management Lead

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Function: Residential (Block Management Strategic FM Leadership)

• Set the direction for FM operations across the portfolio, aligning strategy with business objectives and client expectations.
• Operational Oversight and Performance Management: Oversee day-to-day FM delivery across multiple properties, including planned and reactive maintenance, statutory compliance, and vendor management.
• Team Management and Development: Line manage and develop a team of Regional Facilities Managers, giving clear direction, feedback, and development opportunities.
• Client and Stakeholder Management: Work with Block Management and BTR leads to build strong client relationships and keep service delivery aligned across teams.
• Transition and Onboarding Management: Manage the transition of new properties into management in line with JLL policy.
• Emergency and Out-of-Hours Coverage: Ensure an emergency and out-of-hours cover plan is in place across the portfolio.
• Compliance and Risk Management: Ensure compliance with health and safety, fire safety, and building regulations across all managed assets.
• Supply Partner Management: Build strong working relationships with contractors and supply partners.
• Financial Management and Team Support: Support your team in managing FM budgets, service charge expenditure, and cost control.
• Property Disposal: Help ensure properties are ready for sale, and respond to FM-related due diligence questions on disposals.
• Account Growth and Business Development Support: Support the Head of Residential with tender responses and client presentations.
• Process Innovation and Improvement: Develop and refine FM processes and standards to improve efficiency and consistency.

Essential Requirements:

• FM Leadership Experience: Track record leading FM operations in residential environments.
• Team Management: Experience managing and developing regional or multi-site FM teams.
• Technical Expertise: Good understanding of building systems, maintenance strategies, and statutory compliance.
• Client Focus: Strong client relationship skills.
• Supplier Relationship Management: Experience building productive contractor and supplier relationships.
• Commercial Acumen: Solid financial management skills.
• Compliance Knowledge: Strong working knowledge of health and safety, fire safety, and building regulations.
• Professional Qualifications: IWFM/BIFM qualification, or equivalent in facilities operational management.
• Communication Skills: Clear written and verbal communication.
• Strategic Thinking: Able to shape FM strategy and identify practical operational improvements.
• Adaptability: Comfortable managing a mix of property types.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!