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- Tasks: Be the face of our office, providing top-notch customer service and managing front-of-house operations.
- Company: Join a dynamic team at a leading facilities management company.
- Benefits: Enjoy a competitive salary, great work-life balance, and opportunities for growth.
- Why this job: Make a real difference in creating a welcoming environment for visitors and staff.
- Qualifications: Previous experience in a similar role and strong organisational skills are essential.
- Other info: Full-time position with core hours, perfect for those looking to kickstart their career.
The predicted salary is between 24000 - 36000 £ per year.
As a Workplace Ambassador at our Head office, you will direct, co-ordinate and manage any facilities related matters. The Workplace Ambassador reports to the Facilities Manager and is the local point of contact, focusing on the customer experience. The Workplace Ambassador has ownership of the Front of House services and is responsible for Reception, Switchboard and other site related duties. They are responsible for providing support to ensure facilities services are provided in an effective, efficient and compliant manner.
Essential duties and responsibilities include (but are not limited to):
- Customer Service
- Management of the Front of House services
- Greet, assist and direct candidates, new hires, visitors and contractors to the appropriate member of staff
- Receive, direct and relay telephone, email and other queries
- Maintain the high standards of the Front of House and office areas, keeping them in good order
- Administration of parking spaces, allocating visitor spaces
- Arranging taxis for clients, staff and visitors as requested
- Manage onsite meeting rooms arranging refreshments and hospitality requirements
- Manage a number of inboxes and processes that support the business including travel requests from staff, internal purchase orders and general enquiries to the business
Site Operations
- Conduct daily meeting room checks
- Handle all incoming and outgoing mail including courier bookings
- Assist in coordinating the repair and maintenance of the site and office equipment
- Issuing ID and access badges for new hires, visitors and vendors
- Maintain the visitors sign-in book
- Monitor and ensure office housekeeping and cleanliness is delivered to the highest quality
- Champion company office policies and procedures
- Reporting office recycling figures to JLL Work Dynamics
- Provide contractor management as required in the form of induction and monitoring whilst on site.
Additional Duties & Responsibilities
- Promote a high level of satisfaction amongst end users by anticipating and promptly responding to their service requirements
- Give direction on site to promote engagement and excellence in customer service and delivery
- Provide administrative support to the Facilities Manager, including internal and external compliance audit preparation
- Assist with monitoring the delivery of all hard and soft services including reactive repairs, PPM works, direction and supervision of subcontracted services
- Acknowledge that the role of Workplace Ambassador reflects the company standards. Proper telephone, Front of House procedures and quality of service is essential
- Porterage activities ensuring deliveries are passed to their recipient without delay
- Maintain supplies of stationery
- Re-stock office consumables
- Order uniform for staff
- Conduct visual site inspections
- Support emergency preparedness and crisis planning, following all emergency and evacuation procedures
- You may at times be asked to assist with Company projects such as mobilisation and TUPE administration
- Ad-hoc cleaning required (dishwasher, coffee machine cleans etc)
Essential Qualifications / Experience
- Previous experience in a similar role
- Proficiency in Microsoft Office Suite
- Good organisational and interpersonal skills
Desirable Qualifications / Experience
- Customer service
- Business administration
- Use of CAFM systems (Maximo)
- Knowledge of FM practices & procedures
Core Hours: Monday - Friday 8am – 4:30pm Full Time office based position
Receptionist employer: Integral UK Ltd
Contact Detail:
Integral UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress to impress! Make sure you’re looking sharp and professional for your interview. First impressions matter, especially in a customer-facing role like a Workplace Ambassador.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Customer Service Skills: As a Workplace Ambassador, customer service is key! Make sure to highlight any previous experience where you've gone above and beyond for customers. We love seeing how you can create a welcoming environment.
Tailor Your Application: Don’t just send the same CV everywhere! Take a moment to tweak your application to match our job description. Mention specific duties like managing Front of House services or handling queries, so we know you’re the right fit.
Keep It Neat and Professional: Your application is your first impression, so make it count! Use a clean format, check for typos, and ensure everything is easy to read. We appreciate attention to detail, especially in a role that involves maintaining high standards.
Apply Through Our Website: We want to hear from you directly! Applying through our website not only makes it easier for us to track your application but also shows your enthusiasm for joining our team. So, don’t hesitate—hit that apply button!
How to prepare for a job interview at Integral UK Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Workplace Ambassador. Familiarise yourself with customer service principles and Front of House procedures, as these will be key topics during your discussion.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your ability to provide excellent customer service. Think about times when you went above and beyond to assist someone, as this will resonate well with the interviewers.
✨Practice Common Interview Questions
Anticipate questions related to managing front of house services and handling queries. Practising your responses will help you articulate your thoughts clearly and confidently during the interview.
✨Dress the Part
As a Receptionist, first impressions matter. Dress smartly and professionally for your interview to reflect the high standards expected in the role. This shows that you take the opportunity seriously and understand the importance of presentation.
