PFI Contract Delivery Manager

Role Summary

Working closely with the Account Manager (PFI/PPP) and other internal key stakeholders to ensure PFI/PPP and other Non-PFI contracts assigned to your role are compliant with the requirements of the FM and Project Agreements and with all statutory regulations. Maximise revenue and profit opportunities through robust deduction management, effective deployment of direct labour, procurement gains and the development of an appropriate lifecycle strategy.

Duties & Responsibilities

• Manage the delivery of FM services to the contract(s) taking responsibility for performance, Human Resource Management, health and safety, quality and profitability.
• Ensure that the requirements of the Project Agreement and FM Agreement are delivered, in line with the ARs and CMPs.
• Develop site‑specific policies and operational procedures that fit with the company’s value framework and match the requirements of the client.
• Ensure the contracts comply with relevant client standards, including Building Bulletins and the Services Output Specification.
• Liaise with Client Representatives (End User & SPV) ensuring positive constructive relationships based on long‑term partnership.
• Manage and develop staff ensuring a positive employment culture, effective training strategies and high retention levels.
• Monitor performance and provide formal monthly reports to the client and the Account Director confirming compliance with the requirements of the contract and identifying issues for discussion, future workload, risks and opportunities.
• Practice effective risk management, establishing controls, procedures, health and safety systems, audits, etc. to ensure that services are compliant with legislation and that contingency plans are in place.
• Manage contract budgets in a cost‑effective manner, ensuring value for money is achieved across the board.
• Report on P&L performance on a monthly and YTD basis, taking full accountability to deliver to budget, minimise aged debt and actively recover WIP in line with agreed timescales.
• Ensure that all legislative requirements are met across all facilities.
• Act as Responsible Person for Legionella, HTM AP LV, HTM AP CP, HTM AP Ventrol, as well as other HTM duties for the contract.
• Work flexibly within the wider IFM team undertaking any other duties that contribute to growth and profitability.
• Support on‑call engineers in the call‑out rota.

Qualifications & Experience

• Industry‑relevant qualifications.
• Prior experience within the PFI/PPP sector.
• Experience of working within an NHS/Education environment.
• Previous experience of developing operational plans for PFI/PPP contracts.
• High level of administration and organisational skills.
• Computer literate: Word, Excel, Outlook, Concept/Vixen.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Facilities Services