At a Glance
- Tasks: Lead operations at a vibrant shopping centre, ensuring smooth management and compliance.
- Company: Join JLL, a global leader in real estate shaping a better future.
- Benefits: Competitive pay, career growth, and a supportive work environment.
- Other info: Flexible weekend hours with opportunities for training and development.
- Why this job: Be part of a dynamic team making a real impact in retail management.
- Qualifications: Experience in operations or facilities management is a plus.
The predicted salary is between 34000 - 40000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Operations Duty Manager - Weekends (Saturday, Sunday and Monday)
Department: Jones Lang Lasalle Resources (JLLR)
Site: Victoria Place Shopping Centre, London SW1W 9SJ
Purpose of the role
The role of Operations Duty Manager is a new role and will be pivotal to the success of the Centre Management operation. The individual will need to have operational and FM administrative bias in a retail environment. The Operations Duty Manager will provide essential compliance and operational support as part of the overall JLL centre management team, take ownership of specific projects, as well as co-ordinate and implement effective operational procedures to maintain the potential of the Shopping Centre with a clear focus on ensuring asset performance, through the delivery of H&S compliance and service partner management.
They will need to ensure close cooperation and coordination exists between Victoria Railway Station teams and BTP.
Relationships
- Reports to: Centre Manager
- Responsibility: Supervising the on-site operational management of service partners monitoring, retail partner engagement; liaison with internal & external stakeholders including the client and other support services partners (where appropriate).
Key and General Responsibilities
- Under instructions from the Centre Manager to ensure that all periodic reporting to the other members of the Centre Management team, on a regular basis in an agreed professional manner.
- Be an effective supporter and facilitator of Victoria Place Customer Services policies.
- Update 'JLL PM' property management systems (where applicable).
- Produce reports, memos, emails and other communications as requested from Centre Manager.
- Ensure all external & internal compliance and management reports are updated and maintained with information regularly and distributed accordingly.
- H&S compliance records/processes are administered correctly and within time frames.
- There may be a requirement for flexibility in the hours or days worked.
- Oversee operational and facilities management for the Shopping Centre during weekend period and review opportunities for service efficiency.
- Where required liaise with JLL's wider helpdesk and IFM team.
- Further develop and ensure compliance with the Shopping Centre emergency planning and business continuity plan, reviewing and updating as necessary to ensure optimum effectiveness.
- Assist in managing the Shopping Centre scenario-based training to continuously improve Emergency Preparedness.
- Ensure compliance with the managing agent's Working Practices Manual where applicable.
- Oversee Service Partners complete all accident and incident reporting.
- Motivate Service Partners to achieve required KPI standards.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Operational Reporting
- Take ownership and responsibility for inspecting front of house (FoH) and back of house (BoH) areas.
- To be supportive and provide essential input into JLL and Centre reports.
- Assist the broader centre management team in monitoring marketing or commercialisation activity.
- Undertake regular liaison with Retail Partners.
- Ensure all H&S and Environmental statutory and the managing agent's best practice procedures and systems are complied with.
- Supervisory oversight of the contracted service teams during the period, through their managers, in particular contracts associated with Soft Services, Hard Services and Vertical Transportation.
- Willingness and ability to learn on the job, keen to undertake training and career development through undertaking mandatory training and other essential E-learning.
Location: On-site - London, GBR
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
Operations Duty Manager employer: Integral UK Ltd
JLL Work Place Management is an exceptional employer, offering a dynamic work environment in the heart of London where skilled Water Technicians can thrive. With a strong focus on employee growth, comprehensive benefits including health insurance and a pension scheme, and the opportunity to work on prestigious properties, JLL fosters a culture of excellence and professional development that empowers its team members to deliver outstanding service while ensuring compliance with health and safety regulations.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Duty Manager
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Integral UK Ltd.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Integral UK Ltd? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Integral UK Ltd's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Operations Duty Manager
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Operations Duty Manager role at Integral UK Ltd, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Integral UK Ltd
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Integral UK Ltd operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Integral UK Ltd. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Integral UK Ltd.
