At a Glance
- Tasks: Maximise collections and engage with clients to meet KPI targets.
- Company: Join JLL, a leader in real estate and investment management.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Collaborative team culture with opportunities for continuous improvement.
- Why this job: Shape the future of real estate while developing your skills.
- Qualifications: Experience in collections management and strong communication skills.
The predicted salary is between 27000 - 33000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Collections Management
The role focuses on maximizing collections through effective engagement techniques while meeting client-established KPI targets. This includes monitoring payment behaviours, prioritising outreach to delinquent accounts, and implementing collection strategies developed through stakeholder consultation. When necessary, the position involves coordinating with enforcement agents and solicitors, serving as the primary liaison between these external parties and clients.
Cash Management and Reconciliation
A significant portion of the work involves minimising unallocated and unmatched cash by identifying payment sources, updating the UNO dashboard, and providing allocation details to facilitate proper posting. The role requires complex account reconciliations to establish accurate balances and collaborative work with treasury and the broader AR function to achieve cash targets.
Stakeholder Communication
The position requires leading regular meetings with both internal teams and external clients to discuss arrears status and collection strategies. Following these meetings, the specialist initiates actions with supporting functions like JBS, monitors progress, and reports outcomes at subsequent meetings. Maintaining current tenant contact information in systems ensures effective communication channels.
Reporting and Compliance
Monthly and quarterly report preparation for internal and external stakeholders forms a key deliverable, with emphasis on accurate arrears reporting and management information. All activities must align with best practice guidelines and ISAE-audited processes to ensure consistency and compliance across the organization.
Team Collaboration
Active participation in team and department meetings (preferably face-to-face) contributes to knowledge sharing and continuous improvement initiatives aimed at enhancing both occupier and client experiences. This role requires balancing relationship management with analytical rigor, combining customer service orientation with firm collection practices to protect client interests while maintaining professional occupier relationships.
Location: On-site - Norfolk, GBR
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
AR Analyst in Norfolk employer: Integral UK Ltd
JLL Work Place Management is an exceptional employer, offering a dynamic work environment in the heart of London where skilled Water Technicians can thrive. With a strong focus on employee growth, comprehensive benefits including health insurance and a pension scheme, and the opportunity to work on prestigious properties, JLL fosters a culture of excellence and professional development that empowers its team members to deliver outstanding service while ensuring compliance with health and safety regulations.
