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- Tasks: Be the face of our Birchwood office, managing Front of House and ensuring top-notch customer service.
- Company: Join JLL, a leader in real estate innovation and technology.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by enhancing the workplace experience for everyone.
- Qualifications: Previous experience in customer service and strong organisational skills are essential.
- Other info: Dynamic role with a focus on teamwork and community engagement.
The predicted salary is between 30000 - 42000 £ per year.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
As a Workplace Ambassador at our Birchwood office, you will direct, co‑ordinate and upscale any facilities‑related matters. The Workplace Ambassador reports to the Facilities Manager and is the local point of contact, with a focus on the customer experience. The Workplace Ambassador has ownership of the Front of House services and is responsible for Reception, Switchboard and other site‑related duties.
Essential duties and responsibilities include (but are not limited to):
- Customer Service and Site Operations
- Management of the Front of House services
- Greet, assist and direct candidates, new hires, visitors and contractors to the appropriate member staff
- Receive, direct and relay telephone, email and other queries
- Maintain the high standards of the Front of House and office areas, keeping them in good order
- Administration of parking spaces
- Manage onsite meeting rooms arranging refreshments and hospitality requirements
- Conduct daily meeting room checks
- Handle all incoming and outgoing mail (digital and physical)
- Assist in coordinating the repair and maintenance of the site and office equipment
- Issuing access badges for office staff, visitors and vendors
- Maintain the visitors sign‑in book
- Monitors and ensures office housekeeping and cleanliness is delivered to highest quality
- Champion company office policies and procedures
- Provide contractor management, carrying out site inductions and monitoring whilst on site
- Porterage activities, ensuring deliveries are passed to their recipient without delay
- Re‑stocking of office consumables
- Ad‑hoc cleaning required (dishwasher, coffee machine cleans etc)
Additional Duties & Responsibilities
- Promotes a high level of satisfaction amongst end users by anticipating and promptly responding to their service requirements
- Gives direction on site to promote engagement and excellence in customer service and delivery
- Provide administrative support to the Facilities Manager
- Creation and collation of company identification cards
- Assistance with monitoring the delivery of all hard and soft services including reactive repairs, PPM works, direction and supervision of subcontracted services
- Acknowledges that the role of Workplace Ambassador reflects the company standards. Proper telephone, Front of House procedures and quality of service is essential
- Support emergency preparedness and crisis planning, following all emergency and evacuation procedures
Essential Qualifications / Experience
- Previous experience in a similar role
- Proficiency in Microsoft Office Suite
- Good organisational and interpersonal skills
Desirable Qualifications / Experience
- Customer service
- Business administration
- Use of CAFM systems
- Knowledge of FM practices and procedures
Workplace Ambassador in London employer: Integral UK Ltd
Contact Detail:
Integral UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Ambassador in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on JLL and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Workplace Ambassador, you'll be the face of the company. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to impress during the interview.
✨Tip Number 3
Prepare questions for your interviewer! Show your enthusiasm by asking about the team dynamics or how they measure success in the role. It’s a great way to demonstrate your interest and engage in a meaningful conversation.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure you submit it via StudySmarter. This way, we can keep track of your journey and get you one step closer to joining the team!
We think you need these skills to ace Workplace Ambassador in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Workplace Ambassador role. Highlight any customer service experience and relevant administrative skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about the role and how your background aligns with our mission at JLL. Keep it friendly and professional!
Showcase Your Communication Skills: As a Workplace Ambassador, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. This could be through examples of past experiences or specific achievements.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Integral UK Ltd
✨Know the Company Inside Out
Before your interview, take some time to research JLL and JLL Technologies. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Workplace Ambassador, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for clients or colleagues. Highlight your ability to anticipate needs and respond promptly, as this aligns perfectly with the role.
✨Demonstrate Organisational Skills
The role involves managing various tasks simultaneously. Be ready to discuss how you prioritise tasks and manage your time effectively. You could even share a specific instance where your organisational skills made a significant impact.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, the challenges the office faces, or how success is measured in the role. This shows that you’re not just interested in the job, but also in contributing to the team’s success.
