At a Glance
- Tasks: Lead and optimise operations for build-to-rent residential portfolios, ensuring exceptional resident experiences.
- Company: Join JLL, a global leader in real estate and investment management.
- Benefits: Competitive salary, career growth opportunities, and a supportive work culture.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Shape the future of real estate while making a positive impact on communities.
- Qualifications: 5+ years in Build-to-Rent leadership; MARLA or TPI qualification preferred.
The predicted salary is between 80000 - 100000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The BTR (Build-to-Rent) Operations Director is responsible for overseeing the day-to-day operations of build-to-rent residential portfolios, ensuring exceptional resident experience, operational efficiency, and financial performance across multiple properties. This role has direct line management responsibility for Operational Asset Managers who oversee designated assets.
What your day to day will look like:
- Strategic Leadership and Portfolio Oversight: Provide strategic direction for the operational performance of the residential portfolio in the UK. Set operational standards, performance targets, and strategic priorities that cascade through the Operational Asset Manager team to individual properties. Develop and implement portfolio-wide operational strategies that align with JLL's residential business objectives and enhance overall asset performance.
- Management of Operational Asset Managers: Lead, develop, and performance-manage a team of Operational Asset Managers responsible for designated assets. Establish clear accountability frameworks and KPIs for the Operational Asset Manager team. Conduct regular performance reviews, provide mentorship, and identify development opportunities.
- Lead Weekly Asset Management Team Meetings: Chair and facilitate weekly operational meetings with the Asset Manager team to review portfolio performance, discuss strategic priorities, and coordinate cross-functional activities.
- Financial Performance and Commercial Management: Consolidate and oversee budgeting, forecasting, and financial reporting across the UK portfolio through the Operational Asset Manager structure. Monitor aggregate and property-level performance metrics including occupancy rates, net operating income, expenditure, and resident retention.
- Operational Excellence and Standardisation: Develop and maintain operational policies, procedures, and best practices that Operational Asset Managers implement across their portfolios.
- Resident Experience Strategy: Define the resident experience vision and standards for the portfolio in line with JLL's service excellence commitments.
- Compliance, Risk & Governance: Ensure all operations comply with UK legislation and relevant regulatory standards across the portfolio.
- Stakeholder & Client Management: Support Head of Residential UK and Asset Managers with clients, investors, and key stakeholders across the UK portfolio.
- Technology & Systems Implementation: Champion the adoption of property management systems, resident platforms, and operational technology across the portfolio.
- Team Leadership & Development: Foster a high-performance culture within the operational team. Identify talent development opportunities and succession planning for the Asset Manager team.
Key Requirements: A minimum of 5 years' experience in the Build-to-Rent sector in a leadership role is required. MARLA (Member of the Association of Residential Letting Agents) or TPI (The Property Institute) qualification is preferred.
This senior leadership role requires an experienced operator who can balance strategic portfolio oversight with effective management of a professional team, while maintaining strong alignment with the broader Property Management UK strategy.
UK BTR Operations Director in London employer: Integral UK Ltd
JLL Work Place Management is an exceptional employer, offering a dynamic work environment in the heart of London where skilled Water Technicians can thrive. With a strong focus on employee growth, comprehensive benefits including health insurance and a pension scheme, and the opportunity to work on prestigious properties, JLL fosters a culture of excellence and professional development that empowers its team members to deliver outstanding service while ensuring compliance with health and safety regulations.
