Technical Supervisor in London

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL is seeking an experienced Technical Supervisor to lead the on-site facilities maintenance and engineering team at a prestigious Central London site. This role is pivotal in delivering a best-in-class maintenance service and ensuring the building's infrastructure is safe, efficient, and resilient.

• Team Leadership & Management: Supervise, coordinate, and lead the site-based engineering team to deliver all maintenance and repair services per the contract. Provide hands-on technical guidance and mentorship to the engineering team to foster skill development. Maintain minimum staffing levels and arrange shift coverage as needed, including out-of-hours emergency support. Champion a "Safety First" culture, ensuring strict adherence to all JLL Cardinal Rules of Safety during maintenance activities. Deliver monthly toolbox talks and safety awareness programs focused on the specific risks of engineering and maintenance work.
• Facilities & Maintenance Management: Oversee the planned preventative maintenance (PPM) schedule and all reactive maintenance activities to ensure maximum operational uptime. Manage all Mechanical, Electrical, Plumbing (MEP) systems and building fabric, ensuring they are maintained to the highest standards and in compliance with statutory regulations. Utilize the CAFM system to manage workflows, track asset performance, and ensure adherence to all maintenance SLAs and KPIs. Drive a culture of continuous improvement, recommending enhancements to maintenance strategies, asset lifecycle, and building systems efficiency.
• Compliance & Risk Management: Conduct regular health and safety inspections of all engineering work and perform routine audits of statutory logbooks. Manage all critical incident reporting and near-miss documentation related to facilities operations, leading after-action reviews to prevent recurrence. Carry out site supervisory visits to ensure the quality of both in-house and subcontractor work meets the required standards. Review all Risk Assessments and Method Statements (RAMS) and permits to work for maintenance tasks.
• Client & Stakeholder Relations: Act as the primary technical point of contact for the client and site teams on all facilities maintenance and engineering matters. Attend and professionally deliver weekly operations meetings, reporting on maintenance performance and challenges. Take ownership of client needs related to the building's environment and maintain clear, proactive communication.
• Performance & Reporting: Prepare and present monthly engineering reports, detailing PPM completion rates, reactive works, budget tracking, and asset performance. Ensure all maintenance delivery meets and exceeds contractual SLA and KPI requirements. Escalate critical equipment failures immediately to the Technical Manager with clear recommendations for resolution.
• Vendor & Supply Chain Management: Manage specialist maintenance subcontractors, ensuring their site visits are properly coordinated and approved. Review all technical quotes for remedial works or projects before submission for approval. Source quotes and organize minor works and repairs in line with delegated authority. Manage the critical spares inventory, including maintaining stock registers and conducting monthly audits.

Experience & Qualifications:

• 5-10 years in a facilities maintenance supervision role, preferably within a corporate or high-end commercial environment.
• Strong, hands-on technical background in MEP systems (Mechanical, Electrical, Plumbing).
• Demonstrable experience managing an in-house team of multi-skilled engineers.
• Proficient in using Computer-Aided Facilities Management (CAFM) systems for work order management and reporting.
• Relevant technical qualifications (e.g., City & Guilds, HNC/HND in a building services discipline) are highly desirable.

Location: On-site - London, GBR

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!