At a Glance
- Tasks: Manage engineer schedules to optimise service levels and customer satisfaction.
- Company: Join JLL, a leading firm in real estate and engineering excellence.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Dynamic team with opportunities for innovation and professional connections.
- Why this job: Shape the future of real estate while making a real impact.
- Qualifications: 2+ years in scheduling or workforce management, strong analytical skills.
The predicted salary is between 60000 - 75000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Role
We are seeking an experienced Scheduling Manager to support our national engineering operations. This role is critical in maintaining optimal service levels and customer satisfaction while managing operational costs and maximizing workforce efficiency through effective engineer scheduling. The primary function of this position involves forecasting staffing requirements and creating comprehensive schedules that ensure engineers are deployed to meet KPIs and contractual obligations. You will balance workload demands, engineer availability, and time-off requests across the entire operation, ensuring adequate coverage while maintaining schedule adherence and supporting our service delivery commitments.
Our ideal candidate combines strong analytical capabilities with excellent communication skills, understanding both the operational needs of the business and the wellbeing of our engineering teams. Success in this role requires proactive schedule management, close collaboration with engineering leadership and teams, real-time monitoring using available workforce tools, and ensuring adherence to planned work schedules to meet all contractual requirements.
Day to Day:
- Create and maintain daily, weekly, monthly and annual engineer schedules across multiple clients and contracts.
- Build optimal schedules based on forecasted workload demands, available engineer headcount, KPI targets, and contractual service level requirements.
- Apply advanced scheduling methodologies such as Erlang models and staff optimization techniques to support complex scheduling scenarios across multiple contracts.
- Work closely with engineering teams and management to understand workload priorities, skill requirements, and operational demands.
- Manage engineer scheduling requests including time-off, shift preferences, and availability changes while maintaining contractual coverage.
- Monitor schedule adherence in real-time and make necessary adjustments to maintain KPIs and service level agreements.
- Coordinate appropriate engineer allocation to achieve contractual service level objectives and response time requirements.
- Perform intraday schedule adjustments based on actual versus forecasted workload and engineer availability.
- Collaborate closely with engineering leadership to address scheduling challenges and resource allocation needs.
- Administer contingency scheduling plans when required to address unexpected workload fluctuations, engineer shortages, or urgent contractual requirements.
- Process daily schedule exceptions, update engineer schedules, and respond to escalated scheduling requests.
- Generate reports tracking schedule adherence, productivity, KPI performance, and contractual compliance.
- Facilitate real-time discussions with engineering managers and stakeholders regarding scheduling challenges and solutions.
- Conduct analysis to identify scheduling inefficiencies and recommend improvements to enhance KPI achievement.
- Ensure accuracy and reliability of all scheduling-related reports and documentation.
- Support the integration and implementation of new workforce management technologies.
- Collaborate with leadership to project future scheduling requirements, engineer capacity needs, and budgetary impact.
Skills & Qualifications:
- Minimum of 2 years' experience in a scheduling or workforce management role.
- Proven experience creating and managing schedules, preferably within an engineering, field service, or technical operations environment.
- Experience working closely with engineering or technical teams.
- Understanding of KPIs, SLAs, and contractual service level requirements.
- Proficiency with Workforce Management/Optimization tools.
- Experience with Mitel Telephony / Omni-channel platforms desirable.
- Strong analytical skills with attention to detail.
- Excellent organizational and time management capabilities.
- Ability to work under pressure and adapt to changing business needs.
- Strong communication and interpersonal skills with ability to collaborate effectively with engineering teams.
About Us
We're JLL WPM, a Facilities and Maintenance firm based across the UK. We work with organisations in Mechanical, Electrical and Fabric works with engineers nationwide to deliver engineering excellence for our clients. The Integral family are the largest mobile hard services provider in the UK.
If you're looking to step up your career, JLL are the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing facilities and maintenance initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL.
Location: On-site - Cheshire, GBR
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
Scheduling Manager in London employer: Integral UK Ltd
JLL Work Place Management is an exceptional employer, offering a dynamic work environment in the heart of London where skilled Water Technicians can thrive. With a strong focus on employee growth, comprehensive benefits including health insurance and a pension scheme, and the opportunity to work on prestigious properties, JLL fosters a culture of excellence and professional development that empowers its team members to deliver outstanding service while ensuring compliance with health and safety regulations.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduling Manager in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Integral UK Ltd.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Integral UK Ltd? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Integral UK Ltd's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Scheduling Manager in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Scheduling Manager role at Integral UK Ltd, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Integral UK Ltd
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Integral UK Ltd operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Integral UK Ltd. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Integral UK Ltd.
