Regional Facilities Manager in London

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

We are looking for a Regional Facilities Manager to join the team on an award-winning contract to look after a Head Office site and associated building in Canary Wharf. You will be responsible for overseeing the strategic planning and ensuring the delivery of high-quality, cost-effective facility services while maintaining JLL's standards of excellence and driving client satisfaction across a diverse portfolio of properties. The account is going into significant portfolio alterations which will require a leader who can influence positive change, have an attention to detail and coordinate multiple workstreams in a matrix environment.

What your day will look like:

• Strategic Leadership & Client Management
  • Develop and execute regional facility management strategies aligned with JLL's objectives and client requirements.
  • Serve as primary point of contact for key regional clients, building strong relationships with senior stakeholders.
  • Lead contract negotiations, renewals, and expansion opportunities within the region.
  • Ensure consistent service delivery standards across all managed facilities in the portfolio.
• Operational Excellence
  • Oversee day-to-day facility operations across multiple sites, ensuring compliance with health, safety, and regulatory requirements.
  • Implement and monitor KPIs, SLAs, and performance metrics to drive continuous improvement.
  • Develop and execute preventive maintenance programs to optimize asset performance and lifecycle.
  • Coordinate emergency response procedures and business continuity planning across the region.
• Financial Management
  • Manage regional budget responsibility, including accurate forecasting, and cost control measures.
  • Identify cost optimization opportunities while maintaining service quality standards.
  • Identify CAPEX items for inclusion in asset replacement cycles.
• Team Leadership & Development
  • Lead, mentor, and develop a team of Facility Managers and technical staff across multiple locations.
  • Conduct performance reviews, provide coaching, and create professional development plans.
  • Foster a culture of safety, accountability, and service excellence.
  • Manage resource allocation and workforce planning to meet operational demands.
• Vendor & Contractor Management
  • Oversee procurement and management of third-party service providers across the region.
  • Elevate vendor performance, and ensure compliance with agreements.
  • Establish and maintain strategic partnerships with key suppliers and contractors.
  • Conduct regular vendor reviews and implement improvement initiatives.
• Technology & Innovation
  • Champion adoption of facility management technologies.
  • Leverage data analytics to drive informed decision-making and predictive maintenance strategies.
  • Identify and implement innovative solutions to enhance operational efficiency and client value.
  • Support digital transformation initiatives across the regional portfolio.
• Compliance & Risk Management
  • Ensure compliance with local, regional, and national regulations including environmental, health, and safety standards.
  • Conduct regular audits and inspections to identify and mitigate operational risks.
  • Maintain comprehensive documentation and reporting systems.
  • Lead incident investigations and implement corrective action plans.
• Sustainability & ESG
  • Develop and implement sustainability initiatives aligned with client and JLL ESG goals.
  • Identify opportunities for environmental improvements and cost savings.
  • Support certification programs such as LEED, BREEAM, or WELL.

Required Qualification & Experience

• Professional certifications such as CFM (Certified Facility Manager), FMP (Facility Management Professional), or equivalent preferred.
• Health & Safety certifications relevant to the region.
• Minimum 8-10 years of progressive facility management experience.
• At least 5 years in a regional or multi-site management role.
• Proven track record of managing large-scale facility operations and diverse teams.
• Experience in client-facing roles with strong relationship management capabilities.
• Background in budget management and P&L responsibility.

Skills & Competencies

• Strong leadership and people management capabilities.
• Excellent communication and stakeholder management skills.
• Strategic thinking with ability to translate vision into operational execution.
• Financial acumen and analytical problem-solving abilities.
• Proficiency in facility management software and Microsoft Office Suite.
• Strong understanding of building systems, maintenance practices, and industry regulations.
• Project management skills with ability to handle multiple priorities.
• Cultural awareness and ability to work effectively across diverse markets.

Personal Attributes

• Results-oriented with strong business acumen.
• Proactive and solution-focused mindset.
• High integrity and ethical standards.
• Adaptable and resilient in fast-paced environments.
• Client-centric approach with commitment to service excellence.
• Collaborative team player with ability to influence across organizational boundaries.

Working Conditions

• Regular travel required across the designated region (up to 50%).
• Flexibility to respond to emergency situations outside standard business hours.
• Office-based with frequent site visits to managed facilities.
• May require occasional international travel for training or corporate meetings.