At a Glance
- Tasks: Be the friendly face of our office, managing meetings and ensuring a welcoming environment.
- Company: Join JLL, a global leader in real estate shaping a better future.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work culture.
- Other info: Dynamic role with opportunities for growth in a vibrant team.
- Why this job: Make a real impact by enhancing workplace experiences for colleagues and clients.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
About The Role
The Workplace Ambassador (WA) reports to the Senior Facilities Manager and is the local point of contact for all facilities related matters for the site. The WA will direct, co-ordinate and escalate appropriately facilities related matters. They are responsible for providing support to ensure facilities services are provided in an effective and efficient manner. Additionally, the WA is responsible for representing Jones Lang LaSalle in the local and regional business and real estate community in order to promote Jones Lang LaSalle's reputation and capabilities to prospective tenants, clients and The Client.
Key Responsibilities
- Meeting Room and Client Suite Management
- Professional, well-groomed, and well-trained staff available to meet, greet and guide colleagues and clients to the respective meeting location.
- Set up and reset of internal and external meeting rooms, training rooms or conference rooms.
- Support and manage the meeting room booking system, which includes booking all forward and same day reservations, cancellations and/or amendments to bookings as per client requests.
- Manage catering requests, AV or VC, room equipment, any special requirements etc.
- Ensure meeting room booking system is up to date.
- Manage meeting room inventory checks.
- Hospitality
- All meeting rooms consumables, including F&B, should be refilled and reset after each meeting where appropriate.
- Obtain all external attendee names of visitors and prepare a daily visitor arrival list for the next working day.
- Encourage and nudge appropriate booking behaviour and provide utilization reporting.
- Hospitality and Events Management
- Manage and follow up on the event set up/run down on the respective floor.
- Assist with coordination of events: supervise the set-up/dismantling of event venues.
- Provide food and beverage service for external/client suite meetings or events.
- Assist with any 'ad hoc' requirements or requests related to functions and events.
- Reception and Visitor Management
- Always deliver 5* customer service with a professional and presentable appearance.
- Meet and greet all staff, customers and visitors professionally and cheerfully.
- Ensure reception desks, waiting areas and internal meeting rooms are maintained to highest standards of tidiness and cleanliness.
- Serve as an information source for staff and customers.
- Manage all visitor categories in line with security protocol.
- Monitor waiting areas to ensure visitors are collected/attended to in a timely fashion.
- Site Operations
- Conduct daily meeting room and office checks.
- Liaise with facilities team to ensure all work orders are completed within agreed suitable timeframe.
- Manage all the requests on the Facilities helpdesk and liaise with service providers.
- Keep accurate and update records of office seating plan.
Front Office Ambassador in London employer: Integral UK Ltd
JLL Work Place Management is an exceptional employer, offering a dynamic work environment in the heart of London where skilled Water Technicians can thrive. With a strong focus on employee growth, comprehensive benefits including health insurance and a pension scheme, and the opportunity to work on prestigious properties, JLL fosters a culture of excellence and professional development that empowers its team members to deliver outstanding service while ensuring compliance with health and safety regulations.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Ambassador in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Integral UK Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Integral UK Ltd
Don't be shy about reaching out to Integral UK Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Ambassador in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Integral UK Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Integral UK Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
