At a Glance
- Tasks: Be the friendly face of our corporate reception, welcoming visitors and managing their experience.
- Company: Join JLL, a leader in real estate services, committed to innovation and inclusivity.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Flexible hours and a chance to work with diverse teams at a prestigious client site.
- Why this job: Make a real impact by providing exceptional customer service in a dynamic setting.
- Qualifications: Experience in front-of-house roles and a passion for customer service are key.
The predicted salary is between 25000 - 30000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong.
What this job involves:
- A highly self-motivated and passionate team player with great attention to detail.
- The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and our client Rolls-Royce across a site at Bristol Business Park.
- Providing services to the highest possible standards as well as representing the client and JLL values in appearance, presentation and manners.
- You will take ownership and manage the front of house experience; help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience.
- Provide the necessary support for business-related events and community-based initiatives.
- Your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.
To provide exceptional levels of customer service:
- Act as a meet and greet in the main reception.
- Ensure all visitors are recorded onto site and issue Security passes to external guests/contractors.
- Work to a standard set of operating procedures processes that are implemented across the corporate facilities.
- Process room booking requests and issue support documentation to relevant departments.
- Produce monthly statistics of utilisations.
- Process guest WIFI user requests via the online system.
- Support Emergency Evacuation procedures - assisting in the management of Emergency Evacuations.
- Manage any issues that arise outside of core business hours, escalating to the relevant person dependent on the issue.
- Make decisions and communicate with anyone working in the building outside of core business hours.
- Manage the site stationery supplies.
- Raise work requests through our system for maintenance and cleaning.
- Manage bookings for visitor car parking spaces for the facility.
- Work as part of a flexible team to provide reception and meeting room support.
- Carry out basic administration tasks to support the business.
- Support the review of procedures and processes.
- Ensure that performance is compliant with agreed SLA.
- Put forward any suggestions/initiatives.
- Work as part of a team to deliver a first-class service within the facility.
- Support the Service Level Agreement by ensuring that all Site Support activities are carried out effectively.
- Ensure all meeting spaces are set to a defined standard.
- Ensure all customer requests are dealt with efficiently and effectively.
Person Specification:
- Flexible and proactive.
- Passionate about exceptional customer service.
- Experienced in Front of House or Reception ideally gained within a corporate or 5 Star hotel environment.
- Ability to build positive relations with colleagues, guests and clients.
- Able to interact with all levels of personnel, including Senior Executives within the client organisation.
- Able to work off their own initiative and with minimal direction.
- Confidently able to manage emergency situations and make decisions as required.
- Strong team player with a commitment to support their colleagues.
- Excellent written and oral communication skills.
- Exceptionally organised and skilled in multi-tasking.
- High attention to detail.
- Working knowledge and competent in the use of Microsoft Office software.
- An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers.
- Computer literate (Word, Excel, Outlook E-mail).
- A clear understanding of Health & Safety practices.
- Customer focused with the ability to build positive relationships.
- Enthusiastic and conscientious approach to all Site Support related tasks.
- Clear, strong and confident communication skills.
- Team player with a 'can do' attitude.
At JLL, we believe the most effective teams are built when everyone is empowered to thrive. We support each other's wellbeing and champion inclusivity and belonging across teams, reflecting the diversity of the UK. If you're ready to take the more inspiring, innovative, and optimistic path on your journey toward success as a Corporate Receptionist, we invite you to join our team and make a lasting impact.
Corporate Receptionist in London employer: Integral UK Ltd
JLL Work Place Management is an exceptional employer, offering a dynamic work environment in the heart of London where skilled Water Technicians can thrive. With a strong focus on employee growth, comprehensive benefits including health insurance and a pension scheme, and the opportunity to work on prestigious properties, JLL fosters a culture of excellence and professional development that empowers its team members to deliver outstanding service while ensuring compliance with health and safety regulations.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Receptionist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Integral UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Integral UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Corporate Receptionist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Integral UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Integral UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Integral UK Ltd!
How to prepare for a job interview at Integral UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
