At a Glance
- Tasks: Manage work orders, compliance, and financial reporting in a dynamic facilities management role.
- Company: Join JLL, a leading global real estate services provider shaping a better future.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Exciting opportunities for career growth and development in a collaborative setting.
- Why this job: Be part of a team that makes a real impact in the world of real estate.
- Qualifications: 3+ years in facilities management with strong communication and technical skills.
The predicted salary is between 35000 - 40000 £ per year.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Contract Support
This is an on-site facilities management contract support position at West Quays Shopping Centre requiring immediate start. The role operates Monday-Friday, 08:00-17:00, reporting directly to the JLL Contract Manager.
Core Responsibilities
- Work Order Management & Compliance: The position centers on scheduling all planned preventive maintenance (PPM) and reactive work in accordance with contract requirements and service level agreements. Critical compliance activities include managing Meridian documentation, ensuring timely completion of inspections, and maintaining both hard and soft copy records according to JLL's quality assurance procedures.
- Asset & Financial Management: You'll track and report on asset issues, upgrades, recommendations and insurance inspections while generating analytical reports on breakdown trends, costs and value assessment. Financial responsibilities include managing payment applications, maintaining accurate financial records, reviewing work-in-progress reports, highlighting jobs over 60 days old, and supporting budget preparation and monthly analysis. The role requires working knowledge of timesheets and financial profit awareness.
- System Administration & Reporting: Serve as first-line support for the CAFM system and eLogbooks hardware, managing subcontractor assets within the system and generating reports as required. You'll maintain accurate online filing for statutory certification, manage Vantify interactions and deadlines, and handle client incident/accident reporting and data management system updates.
- Stakeholder Engagement: Attend steering groups and development meetings as site champion, support Hard Services Supervisors in PPM delivery, provide administration support for Contract Manager financial queries, and manage relationships with subcontractors and the supply chain.
Required Qualifications
Essential Experience:
- Minimum 3 years in similar facilities management role allocating and managing work orders
- 3 years managing subcontractors and supply chain relationships
- Recent experience contributing to business control exceeding £1 million
- Proven track record supervising building engineering services and/or soft services
- 3 years successful process management experience
- Understanding of helpdesk/call center processes and workflow
Technical Skills:
- IT literate with demonstrable knowledge of computer-aided facilities management software
- Understanding of asset management information systems
- Basic commercial and budgetary understanding
- Ability to operate standard office equipment
Personal Attributes:
- Customer-focused with excellent communication and interpersonal skills
- Strong attention to detail
- Consistently punctual and smartly presented
- Computer literate with ability to complete only tasks within competency level
The role manages significant financial responsibility while requiring both technical proficiency in FM systems and strong stakeholder management capabilities to ensure contract compliance and client satisfaction.
Contract Support Administrator (Permanent) in London employer: Integral UK Ltd
JLL Work Place Management is an exceptional employer, offering a dynamic work environment in the heart of London where skilled Water Technicians can thrive. With a strong focus on employee growth, comprehensive benefits including health insurance and a pension scheme, and the opportunity to work on prestigious properties, JLL fosters a culture of excellence and professional development that empowers its team members to deliver outstanding service while ensuring compliance with health and safety regulations.
