Associate Lettings Manager in London

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Location: Mill Yard, Cambridge - 110 Devonshire Rd, Cambridge CB1 2AG

Start Date: ASAP (12 month fixed term contract)

Reporting to: Regional BTR Operations Manager, JLL

Salary: Negotiable (+ performance-linked bonus)

About Mill Yard: Mill Yard is a new mixed-use neighbourhood in central Cambridge, just 5 minutes walk from the station. Owned by Railpen and developed in partnership with Socius, it brings together modern workplaces, 70 professionally-managed Build-to-Rent homes, independent café & restaurant, a private gym, nursery, and generous green spaces centred around a 1.55-acre public park. Designed around wellbeing and sustainability, the scheme features extensive planting, communal terraces, and a largely car-free layout.

Role: We are seeking an experienced Associate Leasing Manager with Build-to-Rent experience to support the full lease-up of 70 BTR homes at Mill Yard. This is a delivery-focused, site-based role with clear accountability for operational leasing performance, resident experience, and achieving occupancy targets during the initial lease-up and stabilisation period.

You will work closely with the Regional BTR Operations Manager, Railpen, Socius, Populate and the JLL Estate Management and BTR Front of House teams. This role requires a strong on-site presence throughout the lease-up period and demands a highly collaborative individual who integrates quickly and delivers exceptional results.

• Drive day-to-day leasing activity to achieve pre-let targets, occupancy levels and leasing velocity targets during mobilisation and lease-up periods.
• Produce daily reports on enquiries, viewings, and offer ratios, maintaining a clear view of the leasing pipeline.
• Conduct viewings and handle enquiries, effectively selling units based on understanding the local demographic and market conditions.
• Oversee the presentation of show homes, viewing routes and front-of-house experience to deliver a welcoming, well-run service.
• Ensure the tenant journey is seamless from enquiry through to check-in.

• Implement an agile marketing plan adapted based on incoming enquiries and tenant profiles.
• Support the delivery of leasing strategy including positioning, pricing and channel mix, from digital marketing to local agents and corporate lettings.
• Identify opportunities to cross-sell to office occupiers on the estate.

• Undertake prospective resident assessments adhering to JLL's reservation requirements, Immigration Act legislation, AML/KYC requirements and consumer checks.
• Negotiate tenancy terms and oversee contracting processes, ensuring compliance with EPC legislation, Housing Act 2004 (particularly Deposit Protection), and Section 106 requirements.
• Ensure complete accuracy in producing all tenancy-related paperwork and documentation.
• Carry out regular audits within the software to ensure complete compliance with legislation and assess performance targets.

• Capture and record all feedback on viewings, producing weekly reports to the Regional BTR Operations Manager.
• Produce regular reports on overall operations, performance against targets, and occupancy levels.
• Use simple reporting and dashboards to track performance and identify opportunities to improve conversion.
• Action diary reminders daily and maintain accurate records.

• Build strong working relationships with the tenancy team, General Manager, Estate Management Office, and BTR Front of House team.
• Work collaboratively with colleagues across marketing, community & events and sustainability to ensure amenities and programming support leasing and retention.
• Establish and maintain ongoing relationships with third-party suppliers.
• Attend regional management meetings, site meetings and Client core group meetings as required.

• Have a thorough and detailed knowledge of the Cambridge and South-East residential market, including prevailing rental conditions and competitors.
• Understand and promote the Mill Yard brand and BTR product offering, ensuring the team delivers a hospitality-led service that reflects the quality and values of the place.
• Understand how Built to Rent delivery differs from traditional private rental sector operations.

• Occupancy levels against targets
• Leasing velocity and days to let
• Conversion rates from enquiries to viewings to lets
• NPS score from residents
• Income vs Expenditure
• Void periods and costs

• Proven track record of leasing Build-to-Rent schemes at pace
• Strong understanding of UK tenancy law, consumer rights, AML/KYC, and operational compliance in BTR structures
• Commercially minded, delivery-focused and confident working autonomously
• Professional, personable and credible with residents and stakeholders
• Strong Cambridge and South-East residential market knowledge is highly desirable

• Competitive salary (negotiable) + performance-linked bonus
• Benefits & Professional Development package TBC
• Contract type: 12 month Fixed term contract

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!