Technical Supervisor in Liverpool

Technical Maintenance Supervisor (Various sites across the North West)

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Core Hours: Monday - Friday 7am-4pm

The Role

As the post holder, you will be expected to have an extensive understanding of Building Services Engineering (Mechanical, Electrical, Plumbing & associated assets). As the lead member of the engineering team, you will be responsible for effective inspection, operation and maintenance of all associated assets within the critical facility, with a primary focus on enhancing the quality of the service delivery through effective leadership of the team and exceptional customer service. You will ensure that the conduct of any personnel under your control is safe, professional and conscientious. You will also be required to attend site meetings with the client and on behalf of the client as requested. Driving a Safety-First culture throughout the team on the account, lead through your experience and knowledge of safe systems of works and compliance.

Key Tasks

• Supervision (Leadership), coordination and support of the account-based engineering team.
• Operate all systems within the facility in a competent, effective, and efficient manner (including LV Switching Operations).
• Making recommendations for improvement and providing concise technical reports when required.
• The control of all activities relating to the technical and efficient operation of the installed building systems including all MEP assets and compliance with statutory regulations.
• Preparing/Planning and Supporting Specialist Vendor Planned, Reactive and Corrective Works, ensuring relevant Change Management approval is submitted for all critical works.
• Ensure that Specialist Vendor worksheets are signed off where necessary, that quality of work has been inspected and recommendations are proactively communicated by the Engineering Team.
• Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLAs).
• Key operator of the Corrigo CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders/Tasks are accurately completed within SLA.
• Monitoring progress throughout the week to ensure compliance with expected outputs from your team.
• Accurate completion of all Corrigo Work Orders that have been allocated for completion by the CMMS.
• Contribution and highlighting engineering risk and reporting on critical systems availability daily.
• Attend Weekly Team meetings and Quarterly Team Meetings when scheduled.
• Completing the daily engineering reports, ensuring that significant events or activities are noted and effectively communicated.
• Control of critical spares including maintaining site stock register, including auditing of stock levels.
• Compilation of critical incident & near miss reporting and after-action reviews.
• Ensure all MEP planned maintenance is undertaken in line with requirements of OEM/SFG20/NGM as a minimum.
• Ensure all critical equipment operational issues are escalated immediately, in line with local site process.
• Review service reports of all Specialist Vendors, chasing any recommendations/follow up actions with Specialist Vendors.
• Reviewing and preparing MOPs, SOPs and EOPs, as well as proactive participation through relevant EOP scenario drills (BEST or MOCK Drills).
• Actively contribute to continuous improvement of safe systems of work, ensuring compliance with relevant HSE policy and procedures.
• Escalation of Specialist Vendor performance issues, detailing accurately the areas of performance concerns.
• Maintain minimum levels of resourcing, support the arrangement of suitable cover/replacement.
• Active participation in the site ONWH escalation and support of the 24/7 operation (On-Call Rota).
• Take ownership of areas (including all plant rooms) under INTEGRAL control, ensuring they are brought up to and maintained to the required show site standards.
• Liaise with the supply chain, when ordering M&E components for remedial/corrective works.
• Proactively attend nominated training courses as identified by INTEGRAL management in line with the account training matrix.
• Drive a positive culture within the team, regarding personal development and training.
• Undertake Site Specific Technical Assessments/General Technical Assessments & Skills Gap Analysis at intervals defined by INTEGRAL/JLL/Cardinia Real Estate.
• Coaching of new employees as part of the process for on-boarding new starters.
• Participation in engineering Quality Assurance process, to validate the standards of completed works.
• Auditing of 10% of completed Work Orders to ensure levels of quality are maintained on a monthly basis.
• Complete all responsibilities in line with the account-based MEP responsibilities matrix.
• Alarm Response and Escalations for all critical alarms when on duty.
• Effectively undertake mechanical reactive and corrective tasks on associated mechanical systems.

Personal Specification:

• Minimum of 3 years relevant experience in PFI or Educational contracts or Similar.
• LV Authorised Person (Experienced with LV Systems) would be desirable.
• Electrical/Mechanical Engineering HNC or HND (Successfully completed apprenticeship in either).
• C&G Pts. 1 & 2, equivalent or exceeds.
• 17th Edition IEE: Wiring and Installation (Ability to attain 18th Edition through additional training).
• L8 Awareness Training would be desirable.
• Excellent communication skills and the ability to deal with all levels of staff/management/customers.
• Ability to lead, motivate and direct a small team of engineers.
• Enthusiasm and Proactive in achieving the highest standard of operation.
• Individuals who can demonstrate commitment and previous experience; but not meet all the required technical qualifications may be considered subject to Operations Directors approval.
• Demonstrate a willingness to attend on and off-site training, this may require nights away from home due to the nature of the specialist training such as Authorised Person Training.
• A high level of initiative, with drive to continuously improve the operation.
• A smart presentable professional appearance.
• Collaborative Team Player, who works effectively to achieve common goals.