Contract Delivery Manager – North West Schools in Huyton

Able to demonstrate an operational record in delivering a high-quality FM contract service to clients. Able to supervise and motivate other managers and technicians with the skills to positively interact with the client.

Responsibilities

• To implement the building services, planned preventative maintenance (PPM) programme and reactive maintenance (RM) in accordance with the building operational requirements and in compliance with the contract service levels.
• Work with our partners and clients to ensure the highest quality service is provided and that the operations are successfully delivered.
• Contribute to the development and implementation of the PPP strategies, policies and practices in education.

Functions

• Provide the operational service level to ensure contract KPI's are achieved to a consistent level, providing general support and advice concerning contract issues by having a thorough understanding of contract requirements.
• Effective management of invoicing, work in progress and debt process.
• Manage and oversee the duties of the Integral staff and specialist support staff and motivate the team to provide consistent high levels of service.
• Manage and identify training needs of Integral and school staff as appropriate.
• Manage customer relationships and provide liaison between the clients, occupants of the facilities and Integral.
• Plan mobilization strategy and mobilize the schools in a timely manner and ensure site familiarity for all schools.
• Provide Soft Landings support to School Management Teams, Premises Teams and School staff to ensure a smooth transition into the new schools for school staff.
• Attend and co‐ordinate all training / demonstrations / commissioning.
• Ensure that all systems are developed and maintained in consultation with the client.
• Keep all site records and prepare all reports as required ensuring contract reporting requirements are met.
• Monitor and record any incidents of unavailability or service failure in line with contract requirements.
• Provide reactive and proactive service to the facilities.
• Have P&L management of the contracts.
• Attendance of internal and external meetings as required to include Design, Progress, Batch, Energy meetings, and any ad‐hoc meetings.
• Internal audits of resource management, security vetting procedures, training, communication and adherence to PPM programme.
• Play a significant role in long‐term planning, including initiatives geared toward operational excellence.
• Health & Safety and Environmental compliance.
• Management of annual periodic programme for site audits.
• Monitor energy usage to feedback into the EFA / Schools and produce individual school specific action plans to implement any improvement initiatives.
• Asset management compliance.
• Produce School specific Plans to include Contingency planning, H&S, Quality etc.
• Sub‐contractor management, compliance, performance reviews, training and audits.
• To deal with any HR issues in line with Company procedures.
• Carry out all duties in order to meet contract deliverables and provide information appropriately as required.

Essential Qualifications

• The post does not have a prerequisite of qualification, although a technical or professional qualification would potentially be desirable.
• Practical experience in an FM role is more important with the person undertaking the role being self‐motivated with solid experience in TFM Operations, particularly in Hard FM.
• A positive 'can do' attitude to FM, client and personnel issues is required.

Essential Experience

• Competent working knowledge of HVAC building systems and fabric elements.
• Minimum of five years previous Managerial experience.
• Sound level of administration and organisational skills.

Desirable Experience

• Public Private Partnerships experience in Health, Council services or Education.
• New build projects during construction, mobilisation and initial start.
• Soft FM management.
• PC skills including Excel and Word.

Desirable Qualifications

• Member of BIFM, IOSH or NEBOSH.
• Technical or professional (Electrical, Mechanical, RICS etc).

Personal Aptitude & Skills

• Positive, outgoing, friendly, persuasive, committed.
• Ability to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance.
• Ability to understand the key financial variables.
• Excellent interpersonal, written and verbal communication skills.
• Ability to manage resources available to achieve high customer service standards.
• Adaptable and flexible approach to work requirements.
• Ability to build positive relationships with clients in order to speedily resolve day to day operational problems.
• Self‐motivated and capable of working within a team environment.
• Ability to maintain a positive focus through periods of high and sustained work pressure.

Job Measurement Data

• Compliance with the PPM programme.
• Compliance with RM service level outputs.
• Compliance with KPI targets with minimal penalties.
• Compliance with British Standards and other required standards.
• Maintenance of Health and Safety standards in all FM operations.
• Compliance with company Quality Assurance procedures.