Events and MAC Operative/technican

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Summary

The Events & Facilities MAC (Moves, Adds & Changes) Technician plays a key operational role within the Workplace Services team. Reporting directly to the Senior Facilities Manager, this person ensures the seamless day-to-day running of meeting rooms, event spaces, and operational tasks across the site. The role requires a proactive, hands-on attitude combined with a strong service mindset and the ability to work efficiently in a fast-paced environment.

Key Responsibilities

• Events & Meeting Room Support
  • Set up and break down meeting rooms and event spaces in line with booking requirements and client standards.
  • Arrange furniture, AV equipment, and room configurations according to event briefs.
  • Conduct pre- and post-event room inspections to ensure spaces are clean, presentable, and fully operational.
  • Act as the on-site point of contact for the Events and Operations team during event setups.
  • Liaise with catering, AV, and cleaning teams to coordinate smooth event delivery.
• Moves, Adds & Changes (MAC)
  • Execute planned and ad-hoc desk moves, office relocations, and workplace reconfigurations.
  • Transport and position small furniture items (chairs, tables, monitor stands) safely and efficiently.
  • Support staff moves and onboarding by preparing workstations and ensuring equipment is in place.
  • Maintain an accurate log of MAC activities and report completed tasks to the Senior Facilities Manager.
• Mail Handling & Logistics
  • Manage inbound and outbound mail, parcels, and deliveries in line with site procedures.
  • Distribute incoming post and packages to the correct recipients or departments in a timely manner.
  • Coordinate courier collections and maintain delivery records.
  • Ensure the mailroom area is kept tidy and compliant with security requirements.
• General Operational Support
  • Support the wider facilities team with ad-hoc operational requests and day-to-day workplace tasks.
  • Carry out regular walkthroughs to identify maintenance or housekeeping issues and escalate as appropriate.
  • Assist with contractor access, deliveries, and site compliance activities.
  • Maintain a professional and helpful demeanour at all times when interacting with building occupants and clients.

Skills & Experience

• Previous experience in a facilities, events operations, or workplace services environment preferred.
• Physically capable of moving and handling light furniture and equipment (with appropriate training).
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Customer-focused with excellent interpersonal and communication skills.
• Reliable, punctual, and able to work both independently and as part of a team.
• Familiarity with CAFM or facilities helpdesk systems is an advantage.
• Basic IT literacy; comfortable using email, scheduling tools, and task management systems.

What We Offer

• A collaborative and supportive team environment within a globally recognised real estate services firm.
• Opportunities for personal development and career progression within JLL's Facilities Management structure.
• Competitive compensation package in line with industry standards.
• Exposure to high-profile client sites and large-scale corporate events.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!