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- Tasks: Provide exceptional customer service and manage the front of house experience.
- Company: Join JLL, a leader in real estate shaping a better world.
- Benefits: Empowering culture, career growth, and a supportive team environment.
- Why this job: Be the face of JLL and make a lasting impact on client experiences.
- Qualifications: Experience in Front of House or Reception with strong communication skills.
- Other info: Flexible hours and opportunities to engage with diverse teams.
The predicted salary is between 28800 - 43200 ÂŁ per year.
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Corporate Receptionist – Mobile
Based – Derby
Hours – 40hrs Monday to Friday. Between 7am-7pm.
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward
Role Purpose
A highly self-motivated and passionate team player with a great attention to detail.
The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and our client Rolls-Royce across multiple sites. Providing services to the highest possible standards as well as representing the client and JLL values in appearance, presentation and manners.
You will take ownership and manage the front of house experience; help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience and provide the necessary support for business related events and community-based initiatives.
In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners. Your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.
What this job involves
- To provide exceptional levels of customer service.
- To act as a meet and greet in the main reception.
- To ensure all visitors are recorded onto site and issue Security passes to external guests / contractors.
- Work to a standard set of operating procedures processes that are implemented across the Corporate facilities.
- To process room booking and video conference requests and issue support documentation to relevant departments.
- Produce monthly statistics of utilisations
- Process guest WIFI user requests via the online system.
- Support Emergency Evacuation procedures – responsible for taking the lead in the management of Emergency Evacuations.
- Manage anyone working in the building outside of core business hours to ensure their safety and wellbeing.
- Manage any issues that arise outside of core business hours, escalating to the relevant person dependent on the issue.
- Make decisions and communicate with anyone working in the building outside of core business hours.
- Process incoming and outgoing mail and courier items.
- Manage the site stationery supplies.
- Raise work requests through our system for maintenance and cleaning.
- Manage bookings for visitor car parking spaces for the facility.
- Work as part of a flexible team to provide reception and meeting room support.
- Carry out basic administration tasks to support the business.
- To support the review of procedures and processes.
- Ensure that performance is compliant with agreed SLA.
- To put forward any suggestions/initiatives.
- To work as part of a team to deliver a first class service within the facility
- To support the Service Level Agreement by ensuring that all Site Support activities are carried out effectively
- To manage the onsite AV/IT equipment and support the Client with any AV/IT issues
- Ensure all meeting spaces are set to a defined standard
- To ensure all customer requests are dealt with efficiently and effectively
Person Specification
- Flexible and proactive
- Passionate about exceptional customer service.
- Experienced in Front of House or Reception ideally gained within a corporate or 5 Star hotel environment.
- Ability to build positive relations with colleagues, guests and clients.
- Able to interact with all levels of personnel, including Senior Executives within the client organisation.
- Able to work off their own initiative and with minimal direction.
- Confidently able to manage emergency situations and make decisions as required.
- Strong team player with a commitment to support their colleagues.
- Excellent written and oral communication skills.
- Exceptionally organised and skilled in multi-tasking.
- High attention to detail.
- Working knowledge and competent in the use of Microsoft Office software
- An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers
- Computer literate (Word, Excel, Outlook E-mail)
- To be able to move heavy / bulky items safely
- A clear understanding of Health & Safety practices
- Customer focused with the ability to build positive relationships
- Enthusiastic and conscientious approach to all Site Support related tasks
- Clear, strong and confident communication skills
- Team player with a “can do” attitude
At JLL, we believe the most effective teams are built when everyone is empowered to thrive. We support each other\’s wellbeing and champion inclusivity and belonging across teams, reflecting the diversity of the UK. If you\’re ready to take the more inspiring, innovative, and optimistic path on your journey toward success as a Mobile Corporate Receptionist we invite you to join our team and make a lasting impact
#LI-DW2
Location:
On-site –Derby, GBR
#J-18808-Ljbffr
Corporate Receptionist - Mobile employer: Integral UK Ltd
Contact Detail:
Integral UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Receptionist - Mobile
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on JLL and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Corporate Receptionist, you'll be the face of the company. Role-play common scenarios with a friend to boost your confidence in handling various visitor interactions.
✨Tip Number 3
Be proactive during the interview! Ask insightful questions about the role and how you can contribute to the team. This shows that you're not just looking for any job, but that you want to make a real impact at JLL.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Corporate Receptionist - Mobile
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Corporate Receptionist role. Highlight your relevant experience in customer service and any skills that align with our values at JLL. It shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Integral UK Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Corporate Receptionist. Familiarise yourself with the key tasks mentioned in the job description, like managing visitor experiences and supporting facilities management. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, prepare examples from your past experiences where you went above and beyond for clients or colleagues. Highlight your ability to build positive relationships and handle challenging situations with grace.
✨Demonstrate Proactive Problem-Solving
Be ready to discuss how you've proactively resolved issues in previous roles. Think of specific instances where you took the initiative to improve processes or support your team. This will show that you can handle the dynamic environment of a corporate reception.
✨Dress the Part and Be Professional
As the first point of contact for visitors, your appearance matters. Dress smartly and maintain a professional demeanour throughout the interview. This not only reflects your understanding of the role but also aligns with JLL's values of presentation and professionalism.
