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- Tasks: Be the friendly face of our corporate reception, welcoming visitors and managing front-of-house operations.
- Company: Join JLL, a leader in real estate services, committed to shaping a better world.
- Benefits: Enjoy flexible hours, a supportive team environment, and opportunities for personal growth.
- Why this job: Make a real impact by enhancing visitor experiences and supporting community initiatives.
- Qualifications: Customer service experience, strong communication skills, and a proactive attitude are essential.
- Other info: This part-time role offers a chance to work with prestigious clients like Rolls-Royce.
Corporate Receptionist – Part Time
Based – Derby
Hours – 20hrs
(Wednesday 10.30am to 15.30. Thursday/Friday 7.30am-15.30)
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward
Role Purpose
A highly self-motivated and passionate team player with a great attention to detail.
The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and our client Rolls-Royce across multiple sites. Providing services to the highest possible standards as well as representing the client and JLL values in appearance, presentation and manners.
You will take ownership and manage the front of house experience; help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience and provide the necessary support for business related events and community-based initiatives.
In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners. Your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.
What this job involves
- To provide exceptional levels of customer service.
- To act as a meet and greet in the main reception.
- To ensure all visitors are recorded onto site and issue Security passes to external guests / contractors.
- Work to a standard set of operating procedures processes that are implemented across the Corporate facilities.
- To process room booking and video conference requests and issue support documentation to relevant departments.
- Produce monthly statistics of utilisations
- Process guest WIFI user requests via the online system.
- Support Emergency Evacuation procedures – responsible for taking the lead in the management of Emergency Evacuations.
- Manage anyone working in the building outside of core business hours to ensure their safety and wellbeing.
- Manage any issues that arise outside of core business hours, escalating to the relevant person dependent on the issue.
- Make decisions and communicate with anyone working in the building outside of core business hours.
- Process incoming and outgoing mail and courier items.
- Manage the site stationery supplies.
- Raise work requests through our system for maintenance and cleaning.
- Manage bookings for visitor car parking spaces for the facility.
- Work as part of a flexible team to provide reception and meeting room support.
- Carry out basic administration tasks to support the business.
- To support the review of procedures and processes.
- Ensure that performance is compliant with agreed SLA.
- To put forward any suggestions/initiatives.
- To work as part of a team to deliver a first class service within the facility
- To support the Service Level Agreement by ensuring that all Site Support activities are carried out effectively
- To manage the onsite AV/IT equipment and support the Client with any AV/IT issues
- Ensure all meeting spaces are set to a defined standard
- To ensure all customer requests are dealt with efficiently and effectively
Person Specification
- Flexible and proactive
- Passionate about exceptional customer service.
- Experienced in Front of House or Reception ideally gained within a corporate or 5 Star hotel environment.
- Ability to build positive relations with colleagues, guests and clients.
- Able to interact with all levels of personnel, including Senior Executives within the client organisation.
- Able to work off their own initiative and with minimal direction.
- Confidently able to manage emergency situations and make decisions as required.
- Strong team player with a commitment to support their colleagues.
- Excellent written and oral communication skills.
- Exceptionally organised and skilled in multi-tasking.
- High attention to detail.
- Working knowledge and competent in the use of Microsoft Office software
- An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers
- Computer literate (Word, Excel, Outlook E-mail)
- To be able to move heavy / bulky items safely
- A clear understanding of Health & Safety practices
- Customer focused with the ability to build positive relationships
- Enthusiastic and conscientious approach to all Site Support related tasks
- Clear, strong and confident communication skills
- Team player with a “can do” attitude
At JLL, we believe the most effective teams are built when everyone is empowered to thrive. We support each other\’s wellbeing and champion inclusivity and belonging across teams, reflecting the diversity of the UK. If you\’re ready to take the more inspiring, innovative, and optimistic path on your journey toward success as a Mobile Corporate Receptionist at Rolls-Royce we invite you to join our team and make a lasting impact
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Corporate Receptionist employer: Integral UK Ltd
Contact Detail:
Integral UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Receptionist
✨Tip Number 1
Familiarise yourself with JLL's values and the specific needs of their client, Rolls-Royce. Understanding their corporate culture and expectations will help you align your approach during any interactions.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This will prepare you for the meet-and-greet aspect of the role and help you handle various visitor situations with confidence.
✨Tip Number 3
Network with current or former employees of JLL to gain insights into the company culture and the specifics of the Corporate Receptionist role. This can provide you with valuable information that may not be in the job description.
✨Tip Number 4
Demonstrate your proactive problem-solving skills by preparing examples of how you've successfully managed challenging situations in previous roles. This will showcase your ability to handle emergencies and make decisions under pressure.
We think you need these skills to ace Corporate Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and front-of-house roles. Emphasise any previous work in corporate environments or hotels, showcasing your ability to manage reception duties and interact with clients.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for exceptional customer service. Mention specific examples of how you've successfully managed visitor experiences or resolved issues in past roles, aligning your skills with the job description.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as stakeholder management, communication, and multitasking. Use bullet points to make these stand out and ensure they are easily identifiable.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Corporate Receptionist role.
How to prepare for a job interview at Integral UK Ltd
✨Showcase Your Customer Service Skills
As a Corporate Receptionist, exceptional customer service is key. Be prepared to share examples of how you've provided outstanding service in previous roles, especially in high-pressure situations.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail. During the interview, highlight instances where your attention to detail made a significant difference, whether in managing schedules or ensuring a smooth visitor experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding emergency situations or difficult visitors. Think through potential scenarios and how you would handle them effectively.
✨Familiarise Yourself with the Company
Research JLL and its values, particularly their commitment to customer service and teamwork. Being able to articulate how your personal values align with theirs will demonstrate your genuine interest in the position.
