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- Tasks: Lead maintenance management and ensure high-quality service delivery for the PAM Portfolio.
- Company: Dynamic company focused on innovative service solutions in Central London.
- Benefits: Competitive salary, career development opportunities, and a vibrant work environment.
- Why this job: Make a real impact by improving service delivery and client satisfaction.
- Qualifications: Experience in service management and strong communication skills required.
- Other info: Join a team that values innovation and continuous improvement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Contract Delivery Manager
Location – Central London
Purpose – To provide a high quality and compliant technical service to the PAM Portfolio. The Contract Delivery Manager will ensure efficient and effective service provision in line with agreed budgets and service specifications. Monitor and report on the quality and financial performance of all services within the scope of the contract, to include innovation in service delivery. Aim to continuously improve the service delivery.
Duties & Responsibilities
Customer Liaison
- To be the leader of maintenance management on the portfolio and therefore be able to readily provide information on service plans and records
- Contribute to effective communications and be the operational support for all maintenance related activities
- Demonstrate a responsive “can-do” attitude to PAM and end users across the portfolio
- Ensure prompt and professional response to client requests
- Responsibility for ensuring due compliance to the PAM contract specification
- Provide monthly reports in the agreed format both internally and to varied clients.
Health, Safety and Environmental
- Ensure that all of Integral’s and JLL Health, Safety and Environmental policies and procedures are adhered to, referring conflicts to the Account Manager or H&S Director where necessary
- Ensure that risk assessments, COSHH records and safe methods of work records are held on site for all working practices
- Ensure that records are maintained in compliance with the PAM client specific requirements
- Ensure that all Integral staff are aware of, and comply with their H,S&E responsibilities, including the provision of risk assessments and safe working method statements before work commences
- Monitor and evaluate service partners for compliance with Health, Safety and Environmental legislation on site
- Manage the delivery of all agreed remedial, emergency and planned works to ensure the building offers a safe environment for all users.
Quality of Service Delivery
- Continually assess performance levels and drive improvement through the development of the team’s skills and attitude, innovation and better utilisation of contract resources
- Update asset lists, schedules and instruction sets various client platforms
- Plan the labour with the contract supervisors and schedule the tasks to ensure the effective completion of maintenance work on site; either through direct labour resources or sub-contractors
- Work to agreed quality systems, ensuring preventative and remedial actions are taken where necessary as laid down in the quality manual
- Ensure that all site based business systems are being utilised effectively and to standard required by Integral. These include financial, maintenance management, KPI, and H&S
- Ensure that the work schedules are regularly reviewed to ensure best value for money and efficient delivery of services to our client requirements
- Monitor and report on quality and financial performance of service delivery in line with KPI requirements.
Continuous Improvement
By using a continuous re-appraisal system, regularly review and recommend potential service improvements and/or cost savings to the PAM clients through the monthly meetings forum. Adopt a pro-active, innovative approach in recommending improvements and changes to the service where considered to be cost effective, and ensure that this change is driven through the operation in a seamless and efficient manner as appropriate.
Personnel Management and Administration
- Provide technical support to team and PAM client staff as appropriate
- Continually assess performance levels and drive improvement through the development of the team’s skills and attitude, innovation and better utilisation of contract resources
- Ensure that the Integral and PAM image is reflected positively through staff appearance and demeanour
- Communicate regularly with staff through formal and informal channels to ensure that there is a free flow of ideas and that morale remains high
- Handle first line HR queries and concerns, escalating to disciplinary procedures when necessary
- Recruit staff as required and ensure a full induction program is completed.
- Ensure that the correct staff and efficiency levels are maintained
- Distribute work to team members based on capability and capacity
- Contribute to the appraisal of staff and suppliers
- Ensure that administration procedures and records are maintained in line with company policy.
Finance
- Day-to-day management of the purchasing of maintenance supplies and sub contracts, with the support of the administrators. This would include the efficient logging and processing of extra works and timely authorisation of supplier’s invoices
- Maintain accurate records of works completed and expenditure and provide reports to the Account Manager as required.
- Take a responsible and proactive approach to ensure that invoicing is carried out in a timely and effective manner maintaining debt and WIP to acceptable levels
- Take responsibility for cost control of maintenance and promote methods to reduce costs without compromising quality
- Identify cost effective good working practice on site, including spares holding and consumable levels
- Ensure best purchasing practise using Integral nominated suppliers.
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Contract Delivery Manager employer: Integral UK Ltd
Contact Detail:
Integral UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Delivery Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on a job opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to show how your experience aligns with their needs. Practise common interview questions and think of examples that highlight your skills in service delivery and compliance.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that Contract Delivery Manager role!
We think you need these skills to ace Contract Delivery Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience relevant to the Contract Delivery Manager role. We want to see how your skills align with our needs, so don’t hold back on showcasing your achievements!
Showcase Your Communication Skills: Since this role involves a lot of customer liaison, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and maybe share an example of how you’ve effectively communicated with clients in the past.
Highlight Your Problem-Solving Abilities: We love a proactive approach! In your application, mention specific instances where you’ve identified issues and implemented solutions. This will show us that you’re ready to tackle challenges head-on as a Contract Delivery Manager.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Integral UK Ltd
✨Know Your Contract Delivery Inside Out
Before the interview, make sure you thoroughly understand the role of a Contract Delivery Manager. Familiarise yourself with the key responsibilities like customer liaison, quality of service delivery, and continuous improvement. This will help you answer questions confidently and demonstrate your knowledge of the PAM portfolio.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully managed maintenance issues or improved service delivery. Highlight your 'can-do' attitude and how you've effectively communicated with clients and team members to resolve challenges. This will show that you're proactive and capable of handling the demands of the role.
✨Emphasise Health, Safety, and Compliance
Since health and safety are crucial in this role, be ready to discuss your understanding of relevant policies and procedures. Share any experiences where you've ensured compliance or improved safety standards. This will demonstrate your commitment to maintaining a safe environment for all users.
✨Prepare Questions That Show Your Interest
At the end of the interview, have a few thoughtful questions ready about the company's approach to continuous improvement or how they measure service quality. This not only shows your interest in the role but also gives you insight into their expectations and culture.
