Contract Administrator

Contract Administrator

Derby Full-Time 28800 - 43200 £ / year (est.) No home office possible
Go Premium
I

At a Glance

  • Tasks: Manage work orders and coordinate services to ensure smooth operations.
  • Company: Join JLL, a leader in real estate shaping a better world through innovation.
  • Benefits: Enjoy flexible working options and personalised benefits for work-life balance.
  • Why this job: Be part of a dynamic team that values professional growth and customer satisfaction.
  • Qualifications: 2+ years in administration or scheduling; customer service experience is key.
  • Other info: Opportunity to work on diverse projects and develop new skills.

The predicted salary is between 28800 - 43200 £ per year.

Job Description

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Contract Administrator

Main Duties & Responsibilities

  • Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within remit, detailed planning of work with JLL engineering and our supply chain.
  • To accurately record all information necessary to resolve reported service requests, incidents, and complaints, including accurate classification to enable trend analysis.
  • To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
  • Procurement of services from external supply partners, including purchase order creation and service delivery management.
  • To develop and maintain a good understanding of the core Corrigo application, mobile and scheduling systems, the facilities management services provided to clients, client systems and all relevant process and procedures.
  • To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining record of own development and call observations.
  • To take action to keep up to date with changes to the contract and sharing information learned with the team and wider stakeholders.
  • To handle and actively resolve any customer issues according to the Customer Complaint process.
  • To be prepared to work on any CEC contracts, projects, and initiatives at short notice to support the changing needs of the business.
  • Qualifications & Experience

  • 2+ years working within a administration/ work order / scheduling / mobile resource planning environment; FM is advantageous.
  • Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.
  • Experience of working in a customer service environment driven by customer SLAs, performance measurement and personal work targets essential.
  • Excellent communication – both written and verbal
  • Ability to stay calm in a high paced environment.
  • Contract Administrator employer: Integral UK Ltd

    At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters professional growth and flexibility. As a Contract Administrator, you will benefit from personalized support and development opportunities in the thriving real estate sector, all while working in a collaborative environment that values innovation and customer satisfaction. Join us to shape a better future for real estate and enjoy a rewarding career with a company that truly invests in its people.
    I

    Contact Detail:

    Integral UK Ltd Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Contract Administrator

    ✨Tip Number 1

    Familiarise yourself with the Corrigo application and other scheduling systems mentioned in the job description. Understanding these tools will not only help you during the interview but also demonstrate your proactive approach to learning.

    ✨Tip Number 2

    Highlight any experience you have in managing work orders or service delivery, especially in a fast-paced environment. Be ready to share specific examples of how you've successfully coordinated services or resolved customer issues.

    ✨Tip Number 3

    Research JLL's values and recent projects to understand their commitment to professional growth and customer service. This knowledge will allow you to align your answers with their company culture during the interview.

    ✨Tip Number 4

    Prepare to discuss how you handle high-pressure situations and maintain service levels. Think of scenarios where you've had to stay calm and effective under pressure, as this is crucial for the role.

    We think you need these skills to ace Contract Administrator

    Work Order Management
    Service Delivery Coordination
    Customer Service Skills
    Procurement Processes
    Mobile Resource Planning
    Attention to Detail
    Incident Management
    Communication Skills
    Problem-Solving Skills
    Time Management
    Data Entry and Record Keeping
    Knowledge of Facilities Management
    Adaptability in Fast-Paced Environments
    Understanding of SLAs and Performance Metrics

    Some tips for your application 🫡

    Understand the Role: Before applying, make sure to thoroughly read the job description for the Contract Administrator position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.

    Tailor Your CV: Customise your CV to highlight relevant experience in administration, work order management, and customer service. Use specific examples that demonstrate your ability to handle service requests and coordinate effectively.

    Craft a Compelling Cover Letter: Write a cover letter that connects your skills and experiences to the requirements of the role. Mention your familiarity with facilities management services and any experience with mobile resource planning or scheduling systems.

    Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Contract Administrator.

    How to prepare for a job interview at Integral UK Ltd

    ✨Understand the Role

    Make sure you thoroughly understand the responsibilities of a Contract Administrator. Familiarise yourself with work order management, service delivery coordination, and customer complaint processes. This will help you answer questions confidently and demonstrate your knowledge.

    ✨Showcase Relevant Experience

    Highlight your previous experience in administration, scheduling, or facilities management. Be prepared to discuss specific examples where you've successfully managed service delivery or resolved customer issues, as this will show your capability in a similar environment.

    ✨Demonstrate Problem-Solving Skills

    Prepare to discuss how you've handled challenging situations in the past, especially in high-paced environments. Employers value candidates who can stay calm under pressure and effectively resolve issues, so share relevant anecdotes that showcase these skills.

    ✨Ask Insightful Questions

    At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, opportunities for professional growth, or how they measure success in the position. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.

    Contract Administrator
    Integral UK Ltd
    Location: Derby
    Go Premium

    Land your dream job quicker with Premium

    You’re marked as a top applicant with our partner companies
    Individual CV and cover letter feedback including tailoring to specific job roles
    Be among the first applications for new jobs with our AI application
    1:1 support and career advice from our career coaches
    Go Premium

    Money-back if you don't land a job in 6-months

    I
    Similar positions in other companies
    UK’s top job board for Gen Z
    discover-jobs-cta
    Discover now
    >