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- Tasks: Manage work orders and coordinate services to ensure smooth operations.
- Company: Join JLL, a leader in real estate shaping a better future.
- Benefits: Competitive salary, supportive culture, and opportunities for personal growth.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in administration or customer service, with strong communication skills.
- Other info: Be part of an inclusive team that values diversity and wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
Based - Derby (on client site Rolls-Royce)
Hours - 40hrs
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves:
- Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within remit, detailed planning of work with JLL engineering and our supply chain.
- To accurately record all information necessary to resolve reported service requests, incidents, and complaints, including accurate classification to enable trend analysis.
- To monitor, action and escape work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
- Procurement of services from external supply partners, including purchase order creation and service delivery management.
- To develop and maintain a good understanding of the core Corrigo application, mobile and scheduling systems, the facilities management services provided to clients, client systems and all relevant process and procedures.
- To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining record of own development and call observations.
- To take action to keep up to date with changes to the contract and sharing information learned with the team and wider stakeholders.
- To handle and actively resolve any customer issues according to the Customer Complaint process.
- To be prepared to work on any CEC contracts, projects, and initiatives at short notice to support the changing needs of the business.
Qualifications & Experience:
- Experience working within an administration/work order/scheduling/mobile resource planning environment; FM is advantageous.
- Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.
- Experience of working in a customer service environment driven by customer SLAs, performance measurement and personal work targets essential.
- Excellent communication – both written and verbal.
- Ability to stay calm in a high-paced environment.
At JLL, we believe the most effective teams are built when everyone is empowered to thrive. We support each other's wellbeing and champion inclusivity and belonging across teams, reflecting the diversity of the UK. If you’re ready to take the more inspiring, innovative, and optimistic path on your journey toward success as a Contract Administrator, we invite you to join our team and make a lasting impact.
Contract Administrator employer: Integral UK Ltd
Contact Detail:
Integral UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at JLL or similar companies. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to contract administration. Think about your past experiences and how they relate to the role. We want to hear your stories!
✨Tip Number 3
Show off your skills! If you have experience with work order management or customer service, be ready to discuss specific examples. We love hearing how you've tackled challenges in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at JLL.
We think you need these skills to ace Contract Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Administrator role. Highlight relevant experience in administration, work order management, and customer service. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your understanding of the facilities management sector!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear, concise language and check for any typos or errors. We love a well-presented application!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes directly to us. Let’s get started on shaping a brighter way together!
How to prepare for a job interview at Integral UK Ltd
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of work order management and the facilities management services JLL provides. Brush up on your knowledge of the Corrigo application and any relevant processes. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is heavily customer-focused, be ready to share specific examples of how you've handled customer complaints or service requests in the past. Highlight your ability to stay calm under pressure and how you’ve met SLAs in previous roles. This will demonstrate your fit for the fast-paced environment at JLL.
✨Ask Smart Questions
Prepare a few thoughtful questions about the team dynamics, the tools you'll be using, or how success is measured in the role. This shows that you're genuinely interested in the position and helps you gauge if the company culture aligns with your values.
✨Be Ready to Adapt
Flexibility is key in this role, so be prepared to discuss how you've adapted to changing priorities or unexpected challenges in your previous jobs. Share examples that highlight your problem-solving skills and willingness to take on new projects, as this will resonate well with JLL's commitment to innovation and adaptability.
