At a Glance
- Tasks: Create and manage engineer schedules to optimise service levels and efficiency.
- Company: Join JLL, a leading firm in real estate and engineering excellence.
- Benefits: Competitive salary, career growth, and the chance to innovate with top businesses.
- Other info: Dynamic work environment with opportunities for professional connections and development.
- Why this job: Shape the future of engineering operations while making a real impact.
- Qualifications: 2+ years in scheduling or workforce management, strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Role
We are seeking an experienced Scheduling Manager to support our national engineering operations. This role is critical in maintaining optimal service levels and customer satisfaction while managing operational costs and maximizing workforce efficiency through effective engineer scheduling. The primary function of this position involves forecasting staffing requirements and creating comprehensive schedules that ensure engineers are deployed to meet KPIs and contractual obligations. You will balance workload demands, engineer availability, and time-off requests across the entire operation, ensuring adequate coverage while maintaining schedule adherence and supporting our service delivery commitments.
Our ideal candidate combines strong analytical capabilities with excellent communication skills, understanding both the operational needs of the business and the wellbeing of our engineering teams. Success in this role requires proactive schedule management, close collaboration with engineering leadership and teams, real-time monitoring using available workforce tools, and ensuring adherence to planned work schedules to meet all contractual requirements.
Day to Day
- Create and maintain daily, weekly, monthly and annual engineer schedules across multiple clients and contracts.
- Build optimal schedules based on forecasted workload demands, available engineer headcount, KPI targets, and contractual service level requirements.
- Apply advanced scheduling methodologies such as Erlang models and staff optimization techniques to support complex scheduling scenarios across multiple contracts.
- Work closely with engineering teams and management to understand workload priorities, skill requirements, and operational demands.
- Manage engineer scheduling requests including time-off, shift preferences, and availability changes while maintaining contractual coverage.
- Monitor schedule adherence in real-time and make necessary adjustments to maintain KPIs and service level agreements.
- Coordinate appropriate engineer allocation to achieve contractual service level objectives and response time requirements.
- Perform intraday schedule adjustments based on actual versus forecasted workload and engineer availability.
- Collaborate closely with engineering leadership to address scheduling challenges and resource allocation needs.
- Administer contingency scheduling plans when required to address unexpected workload fluctuations, engineer shortages, or urgent contractual requirements.
- Process daily schedule exceptions, update engineer schedules, and respond to escalated scheduling requests.
- Generate reports tracking schedule adherence, productivity, KPI performance, and contractual compliance.
- Facilitate real-time discussions with engineering managers and stakeholders regarding scheduling challenges and solutions.
- Conduct analysis to identify scheduling inefficiencies and recommend improvements to enhance KPI achievement.
- Ensure accuracy and reliability of all scheduling-related reports and documentation.
- Support the integration and implementation of new workforce management technologies.
- Collaborate with leadership to project future scheduling requirements, engineer capacity needs, and budgetary impact.
Skills & Qualifications
- Minimum of 2 years' experience in a scheduling or workforce management role.
- Proven experience creating and managing schedules, preferably within an engineering, field service, or technical operations environment.
- Experience working closely with engineering or technical teams.
- Understanding of KPIs, SLAs, and contractual service level requirements.
- Proficiency with Workforce Management/Optimization tools.
- Experience with Mitel Telephony / Omni-channel platforms desirable.
- Strong analytical skills with attention to detail.
- Excellent organizational and time management capabilities.
- Ability to work under pressure and adapt to changing business needs.
- Strong communication and interpersonal skills with ability to collaborate effectively with engineering teams.
About Us
We’re JLL WPM, a Facilities and Maintenance firm based across the UK. We work with organisations in Mechanical, Electrical and Fabric works with engineers nationwide to deliver engineering excellence for our clients. The Integral family are the largest mobile hard services provider in the UK.
If you’re looking to step up your career, JLL are the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing facilities and maintenance initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL.
Location: On-site - Cheshire, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
Analysis Manager (Permanent) in Cheshire employer: Integral UK Ltd
JLL Work Place Management is an exceptional employer, offering a dynamic work environment in the heart of London where skilled Water Technicians can thrive. With a strong focus on employee growth, comprehensive benefits including health insurance and a pension scheme, and the opportunity to work on prestigious properties, JLL fosters a culture of excellence and professional development that empowers its team members to deliver outstanding service while ensuring compliance with health and safety regulations.
StudySmarter Expert Advice🤫
We think this is how you could land Analysis Manager (Permanent) in Cheshire
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Analysis Manager (Permanent) at Integral UK Ltd!
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Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Integral UK Ltd or be willing to refer you for that Analysis Manager (Permanent) position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Integral UK Ltd who’s on the lookout for their next Analysis Manager (Permanent) star!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Analysis Manager (Permanent) role at Integral UK Ltd!
We think you need these skills to ace Analysis Manager (Permanent) in Cheshire
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Integral UK Ltd. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Integral UK Ltd
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Integral UK Ltd. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
