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- Tasks: Be the face of our Birchwood office, ensuring a top-notch customer experience.
- Company: Join JLL, a leader in real estate and technology, shaping a better future.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Why this job: Make a real impact by enhancing workplace experiences for everyone who walks through our doors.
- Qualifications: Previous experience in customer service and strong organisational skills are a must.
- Other info: Dynamic role with opportunities for growth and learning in a vibrant team.
The predicted salary is between 30000 - 42000 £ per year.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
As a Workplace Ambassador at our Birchwood office, you will direct, co-ordinate and escalate as appropriate any facilities related matters. The Workplace Ambassador reports to the Facilities Manager and is the local point of contact, with a focus on the customer experience. The Workplace Ambassador has ownership of the Front of House services and is responsible for Reception, Switchboard and other site related duties. They are responsible for providing support to ensure facilities and services are provided in an effective, efficient and compliant manner.
Essential duties and responsibilities include (but are not limited to):
- Customer Service and Site Operations Management of the Front of House services
- Greet, assist and direct candidates, new hires, visitors and contractors to the appropriate member of staff
- Receive, direct and relay telephone, email and other queries
- Maintain the high standards of the Front of House and office areas, keeping them in good order
- Administration of parking spaces
- Manage onsite meeting rooms arranging refreshments and hospitality requirements
- Conduct daily meeting room checks
- Handle all incoming and outgoing mail (digital and physical)
- Assist in coordinating the repair and maintenance of the site and office equipment
- Issuing access badges for office staff, visitors and vendors
- Maintain the visitors sign-in book
- Monitor and ensure office housekeeping and cleanliness is delivered to the highest quality
- Champion company office policies and procedures
- Provide contractor management, carrying out site inductions and monitoring whilst on site
- Porterage activities, ensuring deliveries are passed to their recipient without delay
- Re-stocking of office consumables
- Ad-hoc cleaning required (dishwasher, coffee machine cleans etc)
Additional Duties & Responsibilities:
- Promotes a high level of satisfaction amongst end users by anticipating and promptly responding to their service requirements
- Gives direction on site to promote engagement and excellence in customer service and delivery
- Provide administrative support to the Facilities Manager
- Creation and collation of company identification cards
- Assistance with monitoring the delivery of all hard and soft services including reactive repairs, PPM works, direction and supervision of subcontracted services
- Acknowledges that the role of Workplace Ambassador reflects the company standards. Proper telephone, Front of House procedures and quality of service is essential
- Support emergency preparedness and crisis planning, following all emergency and evacuation procedures
Essential Qualifications/Experience:
- Previous experience in a similar role
- Proficiency in Microsoft Office Suite
- Good organisational and interpersonal skills
Desirable Qualifications/Experience:
- Customer service
- Business administration
- Use of CAFM systems
- Knowledge of FM practices and procedures
Locations
Workplace Ambassador in Cheshire, Warrington employer: Integral UK Ltd
Contact Detail:
Integral UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Ambassador in Cheshire, Warrington
✨Tip Number 1
Get to know the company culture! Research JLL and its values, and think about how your experience aligns with their mission. This will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Workplace Ambassador, you'll be the face of the company. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to learn more about their experiences. This can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Workplace Ambassador in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Workplace Ambassador role. Highlight any customer service experience and relevant administrative skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about the role and how your background aligns with our mission at JLL. Keep it friendly and professional!
Showcase Your Communication Skills: As a Workplace Ambassador, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. This will help us see how you can enhance the customer experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Integral UK Ltd
✨Know the Company Inside Out
Before your interview, take some time to research JLL and its commitment to shaping the future of real estate. Understand their values, services, and how they integrate technology into their operations. This knowledge will help you align your answers with their mission and show that you're genuinely interested in being a part of their team.
✨Showcase Your Customer Service Skills
As a Workplace Ambassador, customer experience is key. Prepare examples from your past roles where you've excelled in customer service or resolved issues effectively. Highlight your ability to anticipate needs and respond promptly, as this will demonstrate your fit for the role.
✨Demonstrate Organisational Skills
The role involves managing various tasks simultaneously, so be ready to discuss how you stay organised. Share specific strategies or tools you use to manage your time and responsibilities, especially in a busy environment like Front of House services.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, what success looks like in the role, or how they measure customer satisfaction. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
