Capacity Manager

Overview

A unique opportunity has arisen within JLL WPM team as a Capacity Manager. We are looking for someone from a strong account manager/contract manager background to manage key accounts within the business. The role will be site based in London on various accounts.

Responsibilities

• Ensuring the Company meets its contractual obligations professionally and safely at all times.
• Provide monthly status reports on the portfolio performance.
• Liaise regularly with the Account Director to review portfolio performance and provide progress updates.
• Ensure that all invoicing requirements are processed with the contract administration team in a timely manner each month to enable the business unit to meet its forecasted turnover month on month.
• Manage the WIP for the portfolio and report on it for the end of month trading accounts.
• Manage portfolio supervision and engineering team ensuring excellent service delivery standards are achieved at all times.
• Clarify and communicate project objectives including client expectations, status of deliverables, success criteria, and benefits realisation.
• Organise and facilitate effective internal and external client‑facing meetings to achieve desired business results, including change management workshops, project status updates, and cross‑functional alignment activities.
• Work within established business methodologies and/or frameworks and use appropriate governance tools to support project delivery.
• Work collaboratively with workstream leads to monitor overall project delivery and track status of key deliverables, risks, and actions, including schedules and milestones.
• Produce and validate risk assessments and method statements for the works.
• Ensure that all HSE audits are completed in the month and in line with the agreed schedule and company guidelines. Reports are submitted to the HSE manager or line managers as required.
• Managing subcontractor activity on site ensuring their contractual obligations are being met and any potential savings are identified and reported to the client.
• Check PPM activity to ensure quality professional workmanship has been carried out and is on schedule.
• Produce quotations for extra works as necessary in line with company guidelines.
• Build and develop excellent client relationships at all levels.
• Cover the call‑out rota with other contract managers on a rotating basis.
• Provide technical support and reports for the engineering team and the client.
• Carry out personal development reviews as required under company guidelines.
• Understand and be aware of the requirements of all relevant Health, Safety, Environmental and Quality legislation and ensure that all staff are equally aware of their own roles and responsibilities within the company.
• Co‑operate with the company to allow it to fulfil its moral and legal duties and obligations.

Candidate Profile

The ideal candidate will be able to demonstrate a track record of managing multidisciplinary teams to deliver successful business change and transition projects in a large and diverse organisation. The candidate will have highly developed listening and communication skills, a commercial mindset, strong financial acumen, and the ability to work effectively with stakeholders at all levels. The candidate also needs to be flexible and resilient to adopting new approaches and ways of working.

Essential Qualifications & Experience

• 10 years’ experience in the Building Services industry.
• Account Manager and Technical Manager experience.
• Strong communication skills and the ability to deal with all levels of staff and difficult situations.
• Ability to operate and investigate CAFM systems.
• Technical understanding of HVAC systems.
• IOSH Accredited.
• Excellent professional presence with strong written and oral communication skills.
• Ability to lead, motivate and direct a team of technicians/operatives.
• Work under pressure with strong organisational and time management skills to facilitate involvement in multiple projects.
• Pro‑active in achieving the highest standard of operation.
• Process‑driven, with an orientation towards continuous process improvement.
• Experience working in a hard FM biased services delivery organisation.
• Expertise in MS Office applications and MS SharePoint.