Evening Host/Hostess in Cambridge

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Asset Manager - JLLMill Yard is a new mixed-use neighbourhood in central Cambridge, just 5 minutes walk from the station.

Owned by Railpen and developed in partnership with Socius, it brings together modern workplaces, 70 professionally-managed Build-to-Rent homes, independent café & restaurant, a private gym, nursery, and generous green spaces centred around a 1.55-acre public park.

Designed around wellbeing and sustainability, the scheme features extensive planting, communal terraces, and a largely car-free layout.

We are seeking an enthusiastic and professional Scheme Host to be the face of Mill Yard's 70-home Build-to-Rent community.

This is a resident-focused, site-based role with clear accountability for delivering exceptional customer service, creating a vibrant community atmosphere, and ensuring residents enjoy a premium living experience.

You will work closely with the Associate Leasing Manager and facilities teams to deliver a hospitality-led service that reflects Mill Yard's commitment to wellbeing and sustainability.

This role requires a strong on-site presence and demands a highly personable individual who can build genuine connections with residents and create a true sense of community.

Resident Relations and Community Management Serve as the primary point of contact for resident enquiries, requests, and concerns at Mill Yard, responding promptly and professionally.

Foster a strong sense of community by organising and hosting resident events, social activities, and engagement programs.

Leverage Mill Yard's unique amenities including the 1.55-acre public park, communal terraces, gym, and café & restaurant to enhance the living experience.

Create a welcoming, inclusive atmosphere that reflects Mill Yard's values of wellbeing, sustainability, and community connection.

Property Operations Conduct regular inspections of Mill Yard's common areas, amenities, and facilities to ensure they meet JLL and Mill Yard brand standards.

Coordinate maintenance requests and liaise with the facilities teams to ensure timely resolution of issues.

Monitor building systems, communal terraces, green spaces, and amenities to maintain operational excellence.

Ensure the largely car-free layout and sustainable design features are properly maintained and communicated to residents.

Explain building amenities including gym, communal spaces, park access, and local neighbourhood features.

Communicate Mill Yard's sustainability initiatives and community guidelines clearly and enthusiastically.

Coordinate move-out inspections and ensure proper handover procedures are followed in accordance with JLL and Mill Yard standards.

Assist with rent collection follow-up and lease administration as required.

Produce regular reports on resident satisfaction, occupancy and community engagement activities.

Health, Safety, and Compliance Ensure compliance with health and safety regulations across Mill Yard's residential areas and communal facilities.

Maintain awareness of building security and report any concerns promptly.

Stakeholder Management & Collaboration Work closely with the Associate Leasing Manager, facilities teams, and Asset manager to deliver seamless resident services and high occupancy.

Build relationships with Mill Yard's office occupiers, café & restaurant operators, nursery, and other mixed-use tenants to create an integrated community experience.

Market Knowledge & Brand Promotion Knowledge of the Cambridge area, local amenities, transport links, and community resources to assist residents.

Understand and promote the Mill Yard brand and BTR product offering.

Ensure delivery of a hospitality-led service that reflects the quality, sustainability credentials, and wellbeing focus of the development.

Key Performance Measures Resident satisfaction ratings Occupancy levels Income vs expenditure Community event attendance and engagement levels Retention rates and lease renewal success Void periods and costs Candidate Requirements Previous experience in property management, customer service and community management.

Build-to-Rent or residential property experience Knowledge of the Cambridge market and local area Excellent interpersonal and communication abilities with confidence to represent Mill Yard professionally Strong organisational and multitasking capabilities Problem-solving orientation with ability to handle resident concerns diplomatically Proficiency with property management software and Microsoft Office applications Approachable and professional demeanour with genuine passion for creating positive resident experiences Proactive and resourceful approach to challenges Ability to work independently and as part of a collaborative team Alignment with Mill Yard's values of wellbeing, sustainability, and community building Working Conditions This role requires on-site presence at Mill Yard during business hours with flexibility for evening or weekend events and community activities.

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