Electrician - Technical Supervisor in Bradford

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution. Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting. Electrical Technical Supervisor - Covering Leeds, Bradford, York and surrounding areas To provide support to the Regional Operations Director/Area Engineering Manager and be accountable for driving performance to achieve operational excellence meeting all agreed KPI's within your Region. The Technical Supervisor is a key role providing operational leadership and direction across the business unit. A key member of the Engineering team, the overarching purpose of this role is to ensure that each client receives a high quality and efficient service, meeting or exceeding all KPIs. This role provides tactical operational leadership to a client facing, multi-skilled and highly motivated field-based Engineering team. Working in a collaborative matrix management environment, you will align with our Customer Experience Centre and Account management teams to ensure that all aspects of our client's delivery is seamless through a One Team approach. You will support the wider Engineering management team through visible leadership, effective coaching, mentoring, development, and quality management, you will develop and motivate your team to achieve first class Engineering service, driving confidence in our delivery to both our external and internal stakeholders. Always focussed on achieving contractual KPI's, you will address performance challenges in a timely way, ensuring that process & quality standards are consistently adhered to. You will be able to use our standard operating models, playbooks, and data to analyse performance against targets, KPIs and SLAs and above all ensure that Engineering service delivery is at the heart of everything you and your team does. To work with, promote and ensure compliance within the business unit with the Health, Safety and Environmental policies and procedures. Ensure company standard operational procedures are always implemented and adhered to within your business unit. Establish and maintain the consistent operational performance in line with KPIs and service levels to ensure customer satisfaction and contract measures are met within the region. To attend site when required to support the wider Engineering and Account teams. To be responsible for accurate training records of team and organising training when required. Liaise and co-ordinate activities associated with services for which you are responsible, i.e. gas/electrical/air conditioning equipment testing, calibration and PAT testing. Responsible for the management of the new starter process. Responsible for all tool issuing, inspection and removal from service. Responsible for the face fit certification and training. Responsible for the issue, clearance, reallocate and recovery of all company vehicles. Be responsible for the technical audits of Engineering team and where appropriate specialist subcontractors. This will include the generation and issuing of site-specific Risk and Method Statements as and when required. General support and best practice advice concerning any contract and engineering issues particularly during tender/bids. Ensure technical support and infrastructure is always maintained appropriately to preserve effective and efficient performance levels. Responding to escalations to support the Account team through to complete resolution, ensuring you and your team take ownership. Take ownership for resolving queries and completing the actions required to ensure that all customers receive the highest quality of service This is a hands-on field-based role forming part of the Mobile Engineering Services team To identify opportunities for continual improvement to service delivery, initiating changes to the benefit of our clients, liaising with internal and operational management teams to gain buy in across all departments and service delivery areas Embed a Right First-Time approach with the team, undertaking root cause analysis to identify the cause, and an immediate and long-term fix to prevent repeat failures Support both Engineering and Accounts teams with more complex technical issues. Responsible for identifying trends in performance and placing the appropriate measures in place to increase performance in a timely manner including Performance Improvement Plans once all other avenues have been exhausted. Responsible for ensuring that your teams' knowledge on process, procedures, business, and contract awareness is at the required level to enable them to dispatch their duties to the highest quality standards that as a minimum meet KPIs Continuous Improvement - right first time, root cause analysis, process improvement Team Performance Provide robust people and team management principles, such as effective leadership, motivation techniques, performance management, quality principles, and development initiatives to ensure that the team meets and exceeds targets and expectations To operate within contractually set service level agreements, policies, procedures, and targets Take ownership for own performance, receiving feedback positively, taking action where required and identify and apply opportunities to develop and improve skills. NEBOSH or IOSH Managing Safely Certified would be preferable Proven track record of managing performance to set of KPIs Good understanding and experience of Microsoft Office software packages and general IT knowledge Sound understanding of planned / reactive maintenance requirements and our legal requirements/obligations. Demonstrate commercial understanding. Remote -Leeds, GBR, North Yorkshire, GBR, West Yorkshire, GBR At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. 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