At a Glance
- Tasks: Lead and coordinate operations for Asset Experience Managers, ensuring top-notch service delivery.
- Company: Join JLL, a leader in real estate shaping a better world with innovative solutions.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for continuous improvement and collaboration.
- Why this job: Make a real impact in the real estate industry while developing your leadership skills.
- Qualifications: Experience in client relationship management and team leadership is essential.
The predicted salary is between 50000 - 65000 £ per year.
JLL empowers you to shape a brighter way .
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
- About the
- Role
Location: Peterborough As a Lead Asset Experience Manager , within JLL's Royal London Property Delivery team, you will coordinate operations across your community of Asset Experience Managers , providing line management, diary coordination, absence cover arrangements, and implementation of a bespoke support system.
You serve as the primary escalation point for complex operational and client issues within your community, ensuring consistency of service delivery and adherence to JLL and client standards.
Working collaboratively with fellow Lead Asset Experience Managers across the other distinct communities, you will facilitate knowledge sharing, promote best practice adoption, and drive continuous improvement initiatives.
You are responsible for fostering a high-performance culture within your community through regular communication, performance management, and team development.
When issues require escalation beyond community level, you will liaise directly with the Property Delivery Lead to ensure appropriate resolution and strategic alignment.
Alongside this leadership role, in your day-to-day role as Asset Experience Manager , you will serve as both strategic leader and operational expert for complex commercial property portfolios.
This comprehensive role combines senior-level client relationship management and strategic oversight with hands-on operational excellence.
You will be the primary client relationship owner while maintaining direct responsibility for day-to-day property operations, customer relations, and team leadership .
K ey Responsibilities Community Leadership
Asset Experience Lead employer: Integral UK Ltd
JLL Work Place Management is an exceptional employer, offering a dynamic work environment in the heart of London where skilled Water Technicians can thrive. With a strong focus on employee growth, comprehensive benefits including health insurance and a pension scheme, and the opportunity to work on prestigious properties, JLL fosters a culture of excellence and professional development that empowers its team members to deliver outstanding service while ensuring compliance with health and safety regulations.
