Account Technology Senior Director

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The Technology Enablement function empowers JLL Work Dynamics (WD) accounts to deliver efficient business services, gain insights, maximise decision-making capabilities, and ensure high customer satisfaction by driving optimal value from the JLL technology platform and customer tools. It ensures operational excellence of Work Dynamics on-account business applications and data platforms including technology performance management, compliance, and security.

The Account Technology Director (ATD) is a senior leadership role within the Work Dynamics Technology Enablement team, responsible for overseeing and implementing technology solutions to enhance the efficiency and effectiveness of account operations, and for leveraging data insights for assigned Work Dynamics accounts. This role requires a strategic mindset, technical expertise, strong team management skills, and a deep understanding of data analytics and insights. The ATD acts as a leader, providing guidance and mentorship to their team while also contributing directly to the strategic and tactical objectives of the accounts they support. This role is pivotal in bridging the gap between technology solutions and business outcomes, driving value, and ensuring operational excellence.

Key Responsibilities:

• Strategic Leadership: Develop and implement a technology strategy to support account operations, drive technology adoption to improve efficiency and effectiveness, and align technology initiatives with business objectives. Partner with the WD Technology Advisory team to identify and assess innovations and emerging technologies for potential adoption. Act as a point of escalation for technology issues.
• Innovation & Pilot Management: Establish and lead processes to identify, evaluate, and pilot innovative technology and service solutions that drive business value and operational efficiency. Manage the execution of pilot programs for new technologies or process improvements, ensuring clear goals, ownership, and measurement of outcomes. Promote a culture of continuous improvement by fostering collaboration across teams to scale successful innovations and embed them within the account's operational model.
• Stakeholder Management: Build and maintain strong relationships with key stakeholders, including clients, account leadership, and internal teams. Facilitate effective collaboration and communication, presenting technology strategies and acting as a liaison between technology teams and business units.
• Project and Portfolio Management: Oversee the technology project portfolio, ensuring proper prioritisation, resource allocation, and timely delivery of initiatives. Implement and maintain project management methodologies, monitor project progress, and manage technology budgets effectively.
• Solution Development and Implementation: Collaborate with cross-functional teams to identify technology needs and opportunities. Lead the design, development, and implementation of technology solutions, overseeing the evaluation, selection, and integration of new technologies and platforms. Establish and maintain technology standards and best practices. Manage the delivery of technology changes driven by ecosystem updates, client requirements, bug fixes, regulatory mandates, and enhancements from technology partners and internal product teams.
• Data Analytics Engagement & Support: Champion the adoption of analytics and AI tools within the account. Support the progress of data projects along the established roadmap, facilitating communication and collaboration between the account team, client, and data analytics teams. Address client information security concerns related to data initiatives, ensuring compliance and alignment with relevant policies.
• Team Management: Manage a team of technology professionals, providing guidance, mentorship, and fostering a culture of collaboration and excellence. Effectively delegate tasks, encourage professional development, and support team members.
• Cybersecurity Governance & Enablement: Ensure that the account team and relevant stakeholders understand and adhere to established cybersecurity policies and guidelines. Act as a key facilitator in navigating cybersecurity processes, addressing potential roadblocks, and promoting a culture of security awareness across all technology-related activities within the account.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a related field. MBA or advanced degree is advantageous.
• Minimum of 10 years of experience in technology strategy, with a focus on account operations and data analytics.
• Proven track record of successfully leading technology initiatives and delivering tangible business results.
• Experience managing teams and working in a matrixed organisational structure.
• Understanding of, and ability to navigate, contracts (MSAs, SOWs, subcontracts, KPIs etc.) to protect business interests and mitigate risk in delivery engagements.
• Understanding of data analytics techniques and tools, as well as their application in driving actionable insights.
• Excellent leadership and communication skills, with the ability to influence and collaborate across all levels of the organisation.
• Strong team management skills, with a track record of effectively leading and developing a high-performing team.
• Ability to delegate tasks and responsibilities efficiently and create an environment of accountability and collaboration.
• Strong business acumen and strategic thinking abilities.
• Experience working with a wide range of technologies, platforms, and software development methodologies.
• Familiarity with compliance and security regulations related to technology and data management.

Location: On-site - London, GBR

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!