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For Companies At a Glance
- Tasks: Manage customer support, update records, and ensure service delivery in a dynamic environment.
- Company: Join Hall & Kay, experts in fire protection and security solutions with over 140 years of experience.
- Benefits: Enjoy competitive salary, 25 days holiday, health cash plan, and a contributory pension scheme.
- Why this job: Be part of a supportive team culture that values collaboration and continuous improvement.
- Qualifications: Experience in account management and fire engineering is essential; strong PC and communication skills required.
- Other info: Potential DBS check required; flexible working hours available.
The predicted salary is between 36000 - 60000 £ per year.
Summary of Role
Are you the right candidate for this opportunity Make sure to read the full description below.
To provide a comprehensive and professional administration function to the Service Division. To provide excellent customer service to our clients whilst maintain accurate records.
You’ll be working in a faced paced but fun environment so this role would suit someone who enjoys being able to juggle priorities and think on their feet.
What you will be doing
* Updating portal and support back office.
* Providing Customer support and responding to queries.
* Attendance to customer calls and reviews.
* Raise job number for emergency call out and send to call out team.
* Creation of bespoke customer reports.
* Responsible for Service delivery of PPM compliance in due period.
* Responsible for providing accurate Service reactive updates.
* Responsible for management of impairment reports.
* Requesting/Generating Linked Work Orders (Verisae), as required, for remedial works quotes.
* Oversee the uploading remedial works quotes to Customer portals, including Verisae.
* Liaising efficiently with Call-Out & Planning Co-ordinator teams.
* Daily monitoring of customer portal and jeopardy management.
* Compile and update amendments contract specifics, Stores, Visits, asset register & price.
* Input and contribution to financial performance.
* Actioning all Customer queries and requests in a timely manner, escalating as required.
* Ensuring that we attain contract specific KPIs & SLAs.
* Developing and maintaining knowledge of all relevant IT systems.
* Ensuring adherence to all Company Policies & Procedures.
What we will need from you
* Proven experience in a similar role gained within a Fire Engineering/Sprinkler industry (essential).
* Proven experience in an account management role (essential).
* Excellent PC skills with experience in MS Packages (Word, Excel & Outlook) at intermediate level (essential).
* Excellent verbal skills with ability to communicate with customers/stakeholders along with a good standard of written communication (essential).
* Proven attention to detail and accuracy skills (essential).
* Organisational and time management skills (essential).
* Ability to work independently, systematically as well as work in a team (essential).
* Results/task orientation (essential).
* Dedicated customer focus with a genuine commitment to continuous quality improvement (essential).
What you can expect in return
* Salary competitive & negotiable depending on experience.
* 25 days holiday plus bank holidays and option to buy 5 days and sell 2 days, Contributory company pension scheme, Life Assurance
* Funded Health Cash Plan, Hours: 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 16:00)
Please note: You may be required to undertake a DBS check as part of your job role at Hall & Kay.
Additional Company information
At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK’s most respected companies in all areas of industry and construction.
What sets us apart? Our culture. What we call ‘the Hall & Kay way’.…it’s a people thing. Put simply, we know we can achieve more when we work as a team – with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. It’s our people that make us trusted to deliver
Account Lead employer: Integral UK Ltd
Contact Detail:
Integral UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Lead
✨Tip Number 1
Familiarise yourself with the fire engineering and sprinkler industry. Understanding the specific terminology and challenges faced in this sector will help you stand out during conversations with our team.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple priorities in previous roles. This will demonstrate your ability to thrive in our fast-paced environment.
✨Tip Number 3
Brush up on your customer service skills. Be ready to discuss how you've effectively handled customer queries and maintained high satisfaction levels, as this is crucial for the Account Lead role.
✨Tip Number 4
Research Hall & Kay's company culture and values. Understanding 'the Hall & Kay way' will help you align your responses during interviews and show that you're a great fit for our team.
We think you need these skills to ace Account Lead
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight your experience in account management and the fire engineering/sprinkler industry. Use specific examples that demonstrate your skills in customer service, organisation, and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your previous experiences align with the responsibilities listed in the job description, particularly your ability to juggle priorities and work in a fast-paced environment.
Highlight Relevant Skills: In your application, emphasise your proficiency in MS Office packages, especially Excel, as well as your verbal and written communication skills. Provide examples of how you've successfully managed customer queries and maintained accurate records in past roles.
Showcase Your Results Orientation: Demonstrate your results/task orientation by including metrics or achievements from previous positions. For instance, mention any KPIs or SLAs you have successfully met or exceeded, which will show your commitment to quality improvement and customer satisfaction.
How to prepare for a job interview at Integral UK Ltd
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to communicate effectively and maintain a positive relationship with clients.
✨Demonstrate Your Organisational Skills
The job involves juggling multiple priorities, so it's crucial to illustrate your organisational and time management skills. Discuss any tools or methods you use to stay organised and ensure tasks are completed on time.
✨Familiarise Yourself with Relevant IT Systems
As the role requires knowledge of various IT systems, make sure to research and understand the software mentioned in the job description, such as Verisae. Being able to discuss your experience with similar systems will show your readiness for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think of situations where you had to think on your feet or manage unexpected challenges, and be ready to explain how you handled them effectively.
