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- Tasks: Provide advanced technical support and resolve incidents in a dynamic financial services environment.
- Company: Join a century-old, reputable financial services organisation with a supportive culture.
- Benefits: Enjoy a competitive salary, generous pension, holiday, bonus, and private healthcare.
- Why this job: Gain exposure to enterprise-grade technology while ensuring customer satisfaction and service excellence.
- Qualifications: 3+ years in 2nd Line Support, strong technical skills, and excellent communication.
- Other info: Long-term career security and opportunities for professional growth await you.
The predicted salary is between 30000 - 40000 £ per year.
£35,000 – £40,000 + benefits including generous pension and holiday, bonus, private healthcare
Epsom, Surrey, KT17
Our client is an extremely well-established (100+ years), independent financial services organisation with an outstanding reputation for stability, service excellence, and a genuinely supportive working culture. They offer long-term career security, career progression, and a generous benefits package.
They are now seeking an experienced 2nd Line Service Desk Engineer to join their Service Desk team, providing high-quality technical support across a complex, regulated financial services environment.
The 2nd Line Service Desk Engineer Role:
You will provide advanced 2nd line support to end users, owning incidents through to resolution and acting as a technical escalation point for 1st line. Working within SLA and ITIL frameworks, you will deliver a professional, customer-focused service while contributing to continuous improvement and knowledge sharing.
Key responsibilities include:
- Resolving and owning escalated incidents and service requests across desktop, server, O365, SaaS, Azure and on-prem environments
- Acting as a Subject Matter Expert for defined platforms and technologies
- Supporting joiners, movers and leavers, device builds, asset management and MDM
- Hands-on troubleshooting, software and hardware installation, backups and restores
- Working closely with 3rd line, security, change and external vendors
- Contributing to documentation, knowledge base articles and service improvements
- Operating in a regulated, security-conscious financial services environment
Skills & Experience
- Minimum 3 years’ experience in a 2nd Line Support / Service Desk Engineer role
- Previous experience working within Financial Services or a highly regulated environment is preferred
- Strong knowledge of Windows desktop and server OS, Microsoft 365, Active Directory, Exchange, GPO
- Experience with Azure, SaaS, MDM, basic networking and virtualisation (VMware preferred)
- Familiar with ITIL, SLAs, CSAT and structured incident/problem management
- Excellent communication skills and a customer-first mindset
- Confident troubleshooting complex technical issues and working under pressure
Why Apply?
- Join a financially secure, century-established organisation
- Supportive, people-focused culture with long-term career prospects
- Exposure to enterprise-grade technology in a regulated, professional environment
- Competitive salary and generous benefits package
This is an excellent opportunity for a capable 2nd Line Engineer seeking stability, progression and the chance to work for a highly respected financial services institution.
2nd Line Service Desk Engineer in Surrey employer: Integral Recruitment Ltd
Contact Detail:
Integral Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Service Desk Engineer in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to 2nd Line Support. Think about how you’d handle specific technical issues and be ready to showcase your problem-solving skills. We want you to shine!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for roles that excite you, and tailor your approach to show why you’re a perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm and professionalism, which is exactly what employers are looking for.
We think you need these skills to ace 2nd Line Service Desk Engineer in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Service Desk Engineer role. Highlight your experience in providing technical support, especially in regulated environments like financial services. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your customer-first mindset and problem-solving skills – we love that!
Showcase Relevant Experience: When detailing your experience, focus on specific examples where you've resolved complex technical issues or contributed to service improvements. We appreciate candidates who can demonstrate their hands-on troubleshooting skills and familiarity with ITIL frameworks.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Integral Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows desktop and server OS, Microsoft 365, and Azure. Be ready to discuss specific incidents you've resolved in the past, as this will show your hands-on experience and problem-solving skills.
✨Understand the Financial Services Landscape
Since the role is within a regulated financial services environment, it’s crucial to familiarise yourself with the basics of compliance and security protocols. This will not only help you answer questions more effectively but also demonstrate your commitment to working in a secure setting.
✨Showcase Your Customer-Focused Mindset
Prepare examples that highlight your customer service skills. Think about times when you went above and beyond to resolve an issue for a user. This will resonate well with the interviewers, as they value a customer-first approach in their team.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions where you'll need to troubleshoot a hypothetical issue. Practice articulating your thought process clearly and logically, as this will showcase your ability to work under pressure and think critically.
