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For Companies At a Glance
- Tasks: Join a dynamic team to handle client requests and provide top-notch IT support.
- Company: Reputable IT Support company in Camden that values its staff.
- Benefits: Competitive salary, IT training, certifications, and a supportive work environment.
- Why this job: Gain hands-on experience with cutting-edge technologies while building client relationships.
- Qualifications: Experience in IT support and a passion for technology.
- Other info: Opportunity for career growth in a collaborative and innovative setting.
The predicted salary is between 24000 - 36000 £ per year.
£30,000 - £37,000 plus benefits including IT training and certifications London, NW1
Do you want to work for a company which listens to and values its staff, as well as offers support and training for IT certifications? Are you looking for the next step in your career and the chance to work with cutting-edge technologies? My client is a well-established IT Support company based in Camden with an excellent reputation and a loyal client base. They have a strong IT Support team, a fantastic working environment and offer their staff payment and support for IT certifications and training. This role will give you the chance to play a key role in a growing team and gain exposure to the most up to date and a wide variety of technology.
Service Desk Engineer Duties:
- To be part of a small team responsible for all incoming client requests, triaging and progressing all support requests via phone, email and remote tools all while providing an exceptional client experience.
- Build positive client relationships through exceptional client service, tenacity and the willingness to do the right thing!
Service Desk Engineer (MSP) employer: Integral Recruitment Ltd
Contact Detail:
Integral Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer (MSP)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in Managed Services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, don’t hold back on discussing your experience with tools like Active Directory, Office 365, and Azure. Let them know you’re ready to hit the ground running!
✨Tip Number 3
Prepare for the unexpected! During interviews, be ready for technical questions or practical tests. Brush up on your troubleshooting skills and be prepared to demonstrate how you’d handle real-life scenarios on the Service Desk.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it shows you’re genuinely interested in joining our awesome team!
We think you need these skills to ace Service Desk Engineer (MSP)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Engineer role. Highlight your experience with IT support, especially in MSP environments, and don’t forget to mention any relevant certifications or training you've completed.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your skills align with the job description. Show us that you understand the importance of exceptional client service.
Showcase Your Technical Skills: In your application, be sure to showcase your technical skills, especially with tools like Active Directory, Office 365, and Azure. We want to see that you’re comfortable with both PC and Mac systems!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Integral Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT support fundamentals, especially around 1st and 2nd line support. Familiarise yourself with tools like Active Directory, Office 365, and Azure, as these are likely to come up in the interview.
✨Showcase Your Client Service Skills
Since this role is all about providing exceptional client experiences, be ready to share examples of how you've successfully handled client requests in the past. Highlight your ability to build positive relationships and resolve issues effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about common issues you might face in a service desk role and how you would approach them. Practising these scenarios can help you articulate your thought process during the interview.
✨Express Your Desire for Growth
This company values training and certifications, so make sure to express your eagerness to learn and grow within the role. Discuss any relevant certifications you’re interested in pursuing and how they align with your career goals.
