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For Companies At a Glance
- Tasks: Lead and develop a team of IT Technicians to deliver top-notch service.
- Company: Join a well-established Managed Service Provider with a stellar reputation.
- Benefits: Enjoy a competitive salary, hybrid work options, and a supportive culture.
- Why this job: Shape the future of service delivery while building strong client relationships.
- Qualifications: Previous MSP experience and strong leadership skills are essential.
- Other info: Pool car available for client visits; be part of a close-knit team.
The predicted salary is between 43000 - 77000 £ per year.
Service Delivery Manager MSP
Brighton, BN1 (primarily on–site, 1 day hybrid)
GBP50,000 – GBP55,000 plus benefits
My client is a well–established Managed Service Provider (MSP), supporting long–standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture.
They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients.
What you ll be doing
- Leading, coaching, and developing the Service Desk Team to deliver consistent, high–quality support
- Driving improvements in service delivery processes, performance, and client satisfaction
- Working closely with the Operations Manager and wider leadership team to influence strategy and growth
- Managing and reporting on KPIs, SLAs, and service metrics
- Ensuring best use of tools and systems, including the ConnectWise suite
- Building strong relationships with clients and acting as a trusted point of contact
What We re looking for
- Previous MSP experience you ll understand the pace, priorities, and client demands of the MSP world
- Strong people leadership skills with a values–driven approach
- Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.)
- Someone who thrives on building teams, improving processes, and delivering excellent client service
Why Join My Client?
- Be part of a growing MSP with a reputation built on long–term client partnerships
- A leadership role with real influence and visibility
- Supportive, close–knit culture where face–to–face collaboration matters
- Competitive salary (GBP50k+ depending on experience)
- Pool car available for client visits
If you re ready to lead, inspire, and take service delivery to the next level, we d love to hear from you.
Integral Recruitment is acting as an employment agency in regard to this advertisement.
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Service Delivery Manager employer: Integral Recruitment Ltd
Contact Detail:
Integral Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the ConnectWise suite, as it's a key tool for this role. Consider taking an online course or watching tutorials to get a solid understanding of its features and functionalities.
✨Tip Number 2
Network with professionals in the MSP sector, especially those who have experience in service delivery management. Attend industry events or join relevant online forums to gain insights and make valuable connections.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully built and managed teams in the past. Think of specific examples that highlight your ability to inspire and develop others.
✨Tip Number 4
Research the company’s current clients and their industries. Understanding their needs and challenges will help you demonstrate how you can enhance client relationships and service delivery during the interview.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in Managed Service Providers (MSPs). Emphasise your leadership skills and any relevant achievements that demonstrate your ability to manage teams and improve service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role. Mention specific examples of how you've successfully led teams, improved processes, or enhanced client satisfaction in your previous roles.
Highlight Relevant Skills: In your application, clearly outline your experience with Microsoft 365 and the ConnectWise Suite. These are crucial for the role, so make sure to detail how you've used these tools effectively in past positions.
Showcase Your Leadership Style: Discuss your values-driven approach to leadership in your application. Provide examples of how you've built strong teams and fostered a collaborative culture, as this aligns with the company's ethos.
How to prepare for a job interview at Integral Recruitment Ltd
✨Showcase Your MSP Experience
Make sure to highlight your previous experience in the Managed Service Provider (MSP) sector. Discuss specific challenges you've faced and how you successfully navigated them, as this will demonstrate your understanding of the fast-paced environment and client demands.
✨Emphasise Leadership Skills
Prepare examples that showcase your people leadership skills. Talk about how you've coached and developed teams in the past, and be ready to discuss your values-driven approach to leadership, as this aligns with what the company is looking for.
✨Familiarity with Tools
Be prepared to discuss your experience with Microsoft 365 and the ConnectWise Suite. If possible, share specific instances where you've effectively used these tools to improve service delivery or client satisfaction.
✨Build Rapport with Interviewers
Since building strong relationships with clients is key for this role, practice establishing rapport during your interview. Be personable and engaging, showing that you can connect well with others, which is essential for a Service Delivery Manager.
