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For Companies At a Glance
- Tasks: Be the first point of contact for clients, resolving IT issues and providing excellent customer service.
- Company: Established IT support company with a stellar reputation and international clients.
- Benefits: Competitive salary, flexible working, IT certifications, and ongoing training.
- Why this job: Join a friendly team and kickstart your career in IT support with real growth opportunities.
- Qualifications: Experience in 1st Line support, strong communication skills, and a desire to learn.
- Other info: Dynamic environment with structured training and genuine career progression.
The predicted salary is between 20700 - 25300 £ per year.
Chichester PO20 (with hybrid / flexible working) £24,000 – £30,000 plus benefits including IT certs, flexible working and lots more.
Our client is an extremely well-established IT support company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment.
The 1st Line Support Technician Role:
- Acting as the first point of contact for clients / users via phone and ticketing system
- Logging, troubleshooting and resolving first-line issues in line with SLAs
- Providing clear, friendly communication to non-technical users
- Preparing and configuring new devices
- Escalating to 2nd Line when required and working closely with senior engineers
What We’re Looking For:
- Proven experience in a 1st Line / IT Helpdesk role
- Strong customer service and communication skills
- Good knowledge of Windows desktop environments and basic Microsoft 365
- A calm, organised and professional approach
- Desire to learn and progress towards 2nd Line support
- Experience of working in an MSP / IT Support Services company is a bonus!
- IT certifications are a welcome bonus, but further training is provided
In return, you’ll join a respected, growing organisation that invests in its people, offers structured training, and provides genuine career progression within IT support.
1st Line Support Technician in Selsey employer: Integral Recruitment Ltd
Contact Detail:
Integral Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Technician in Selsey
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a 1st Line Support Technician, you'll need to explain technical issues to non-technical users. Try role-playing with a friend or family member to get comfortable with simplifying complex concepts.
✨Tip Number 3
Be ready to showcase your problem-solving skills! During interviews, you might be asked to troubleshoot a common issue on the spot. Brush up on your technical knowledge and think through your process out loud to impress your interviewers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace 1st Line Support Technician in Selsey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st Line Support and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Friendly Cover Letter: Your cover letter is your chance to show us your personality! Keep it friendly and professional, and explain why you’re excited about the role and how you can contribute to our team.
Showcase Your Technical Skills: Mention your knowledge of Windows desktop environments and Microsoft 365. We love seeing candidates who are eager to learn and grow, so highlight any IT certifications or training you've completed!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with our supportive team!
How to prepare for a job interview at Integral Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Windows desktop environments and Microsoft 365. Be ready to discuss any relevant experience you've had in previous 1st Line or IT Helpdesk roles.
✨Customer Service is Key
Since this role involves being the first point of contact for clients, practice how you communicate. Think about examples where you've delivered excellent customer service and be prepared to share them during the interview.
✨Stay Calm Under Pressure
You might face some tricky questions or scenarios during the interview. Show that you can keep a cool head and approach problems methodically. This will demonstrate your ability to handle real-life situations on the job.
✨Show Your Willingness to Learn
Express your desire to progress towards 2nd Line support. Talk about any IT certifications you have or are interested in pursuing, and highlight your enthusiasm for ongoing training and development within the company.
