Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop a talented IT team to deliver top-notch service.
- Company: Reputable Managed Service Provider with a collaborative culture.
- Benefits: Competitive salary, pool car for client visits, and supportive environment.
- Why this job: Shape the future of service delivery and make a real impact.
- Qualifications: Experience in MSP, strong leadership skills, and knowledge of Microsoft 365.
- Other info: Join a close-knit team where collaboration is key.
The predicted salary is between 40000 - 46000 £ per year.
My client is a well–established Managed Service Provider (MSP), supporting long–standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture.
They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients.
What you’ll be doing:
- Leading, coaching, and developing the Service Desk Team to deliver consistent, high–quality support
- Driving improvements in service delivery processes, performance, and client satisfaction
- Working closely with the Operations Manager and wider leadership team to influence strategy and growth
- Managing and reporting on KPIs, SLAs, and service metrics
- Ensuring best use of tools and systems, including the ConnectWise suite
- Building strong relationships with clients and acting as a trusted point of contact
What We’re looking for:
- Previous MSP experience; you’ll understand the pace, priorities, and client demands of the MSP world
- Strong people leadership skills with a values–driven approach
- Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.)
- Someone who thrives on building teams, improving processes, and delivering excellent client service
Why Join My Client?
- Be part of a growing MSP with a reputation built on long–term client partnerships
- A leadership role with real influence and visibility
- Supportive, close–knit culture where face–to–face collaboration matters
- Competitive salary (GBP50k+ depending on experience)
- Pool car available for client visits
If you’re ready to lead, inspire, and take service delivery to the next level, we’d love to hear from you.
Service Delivery Manager in London employer: Integral Recruitment Ltd
Contact Detail:
Integral Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local meetups or online webinars related to service delivery and MSPs. You never know who might have a lead on your dream job!
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've led teams and improved service delivery. This will help them see you as the perfect fit for their leadership role.
✨Tip Number 3
Research the company culture! Before any interviews, dive into what makes the company tick. Understanding their values and how they build client relationships will help you tailor your responses and show you're on the same wavelength.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're genuinely interested in joining our team and helps us keep track of your application better.
We think you need these skills to ace Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Delivery Manager role. Highlight your previous MSP experience and leadership skills, as these are key to impressing us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about service delivery and how you can contribute to our collaborative culture. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to improve processes and client satisfaction. Numbers and metrics can really make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Integral Recruitment Ltd
✨Know Your MSP Inside Out
Before the interview, do your homework on the Managed Service Provider. Understand their client base, the services they offer, and their reputation in the industry. This knowledge will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll need to demonstrate strong people leadership skills. Prepare examples of how you've successfully led teams in the past, focusing on coaching, developing talent, and driving improvements in service delivery. Be ready to discuss specific outcomes from your leadership.
✨Familiarise Yourself with Key Tools
Since the role involves using tools like Microsoft 365 and the ConnectWise Suite, make sure you're comfortable discussing your experience with these platforms. If you have any specific achievements or improvements you've driven using these tools, be sure to highlight them during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and client relationship management. Think about past challenges you've faced in service delivery and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
