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- Tasks: Provide advanced technical support and resolve incidents in a dynamic financial services environment.
- Company: Join a century-old, reputable financial services organisation with a supportive culture.
- Benefits: Enjoy a competitive salary, generous pension, holiday, bonus, and private healthcare.
- Why this job: Gain exposure to enterprise-grade technology while ensuring career stability and progression.
- Qualifications: 3+ years in 2nd Line Support, strong tech skills, and a customer-first mindset.
- Other info: Work in a regulated environment with excellent long-term career prospects.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Our client is an extremely well-established (100+ years), independent financial services organisation with an outstanding reputation for stability, service excellence, and a genuinely supportive working culture. They offer long-term career security, career progression, and a generous benefits package.
They are now seeking an experienced 2nd Line Service Desk Engineer to join their Service Desk team, providing high-quality technical support across a complex, regulated financial services environment.
The 2nd Line Service Desk Engineer Role:
- You will provide advanced 2nd line support to end users, owning incidents through to resolution and acting as a technical escalation point for 1st line.
- Working within SLA and ITIL frameworks, you will deliver a professional, customer-focused service while contributing to continuous improvement and knowledge sharing.
Key responsibilities include:
- Resolving and owning escalated incidents and service requests across desktop, server, O365, SaaS, Azure and on‑prem environments.
- Acting as a Subject Matter Expert for defined platforms and technologies.
- Supporting joiners, movers and leavers, device builds, asset management and MDM.
- Hands‑on troubleshooting, software and hardware installation, backups and restores.
- Working closely with 3rd line, security, change and external vendors.
- Contributing to documentation, knowledge base articles and service improvements.
- Operating in a regulated, security‑conscious financial services environment.
Skills & Experience
- Minimum 3 years experience in a 2nd Line Support / Service Desk Engineer role.
- Previous experience working within Financial Services or a highly regulated environment is preferred.
- Strong knowledge of Windows desktop and server OS, Microsoft 365, Active Directory, Exchange, GPO.
- Experience with Azure, SaaS, MDM, basic networking and virtualisation (VMware preferred).
- Familiar with ITIL, SLAs, CSAT and structured incident/problem management.
- Excellent communication skills and a customer‑first mindset.
- Confident troubleshooting complex technical issues and working under pressure.
Why Apply?
- Join a financially secure, century‑established organisation.
- Supportive, people‑focused culture with long‑term career prospects.
- Exposure to enterprise‑grade technology in a regulated, professional environment.
- Competitive salary and generous benefits package.
This is an excellent opportunity for a capable 2nd Line Engineer seeking stability, progression and the chance to work for a highly respected financial services institution.
2nd Line Service Desk Engineer in London employer: Integral Recruitment Ltd
Contact Detail:
Integral Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Service Desk Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure we can confidently discuss our experience with Windows, Azure, and ITIL frameworks. Practice common interview questions to show off our expertise!
✨Tip Number 3
Showcase our problem-solving skills during the interview. Be ready to share specific examples of how we've tackled complex technical issues in the past. This will highlight our ability to thrive under pressure!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace 2nd Line Service Desk Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Service Desk Engineer role. Highlight your experience in providing technical support, especially in regulated environments like financial services. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm and a clear understanding of our company culture.
Showcase Relevant Skills: When filling out your application, be sure to showcase your relevant skills, especially around Windows OS, Microsoft 365, and troubleshooting. We’re keen on seeing how you can contribute to our team with your technical expertise!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy!
How to prepare for a job interview at Integral Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows desktop and server OS, Microsoft 365, and Azure. Be ready to discuss specific scenarios where you've resolved complex issues, as this will show your hands-on experience.
✨Understand the Financial Services Landscape
Since the role is within a regulated environment, it’s crucial to familiarise yourself with the basics of financial services and compliance. This will help you demonstrate that you understand the importance of security and regulations in your work.
✨Showcase Your Customer-Focused Mindset
Prepare examples that highlight your excellent communication skills and customer-first approach. Think about times when you went above and beyond to ensure user satisfaction, as this aligns perfectly with the company’s values.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that test your problem-solving abilities under pressure. Practice articulating your thought process clearly, as this will showcase your troubleshooting skills and ability to work within SLAs.
