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- Tasks: Provide hands-on IT support and resolve escalated incidents for diverse clients.
- Company: Established IT Support Services organisation in the UK with a global reach.
- Benefits: Competitive pay, IT certs paid for, and career development opportunities.
- Why this job: Join a dynamic team and enhance your skills while making a real difference.
- Qualifications: Experience in 2nd Line support and strong troubleshooting skills in Microsoft 365 and Windows.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
A well-established IT Support Services organization in the United Kingdom is seeking a skilled 2nd Line Support Technician to provide hands-on support and resolve escalated incidents. The ideal candidate will have proven experience in a 2nd Line role, strong troubleshooting skills in Microsoft 365 and Windows environments, and a customer-focused approach.
This role offers competitive pay, support for IT certifications, career development opportunities, and the chance to work with diverse clients globally.
Hybrid 2nd Line IT Support Technician — Certs Paid employer: Integral Recruitment Ltd
Contact Detail:
Integral Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid 2nd Line IT Support Technician — Certs Paid
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to interview, be ready to demonstrate your troubleshooting prowess. Prepare some real-life examples of how you've tackled tricky issues in Microsoft 365 or Windows environments.
✨Tip Number 3
Stay customer-focused! Remember, IT support is all about helping people. During interviews, highlight your customer service experience and how you’ve gone the extra mile to resolve issues for clients.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for the right role. Plus, you’ll get updates on new opportunities that match your skills and interests.
We think you need these skills to ace Hybrid 2nd Line IT Support Technician — Certs Paid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd Line support, especially with Microsoft 365 and Windows. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've resolved escalated incidents and your customer-focused approach. We love a good story!
Show Off Your Certifications: If you’ve got any relevant IT certifications, make sure they’re front and centre in your application. We’re all about supporting your growth, so let us know what you’ve achieved and what you’re aiming for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Integral Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially in Microsoft 365 and Windows environments. Be ready to discuss specific incidents you've resolved in the past and how you approached them. This will show your hands-on experience and technical know-how.
✨Showcase Your Customer Focus
Since this role emphasises a customer-focused approach, prepare examples of how you've gone above and beyond for clients. Think about times when you turned a negative experience into a positive one. This will highlight your ability to handle escalated incidents with care.
✨Research the Company Culture
Take some time to understand the company’s values and culture. Knowing what they stand for can help you tailor your answers and demonstrate that you're a good fit. Plus, it shows genuine interest in the organisation, which is always a plus!
✨Prepare Questions to Ask
Interviews are a two-way street, so come armed with questions! Ask about the team dynamics, opportunities for career development, or how they support IT certifications. This not only shows your enthusiasm but also helps you gauge if the company is right for you.
