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- Tasks: Be the first point of contact for clients and troubleshoot technical issues.
- Company: Join a highly regarded Managed Service Provider with a supportive team culture.
- Benefits: Enjoy competitive salary, excellent training, hybrid working, and career progression.
- Other info: Dynamic environment with genuine opportunities for growth and development.
- Why this job: Kickstart your IT career with mentorship and exposure to diverse technologies.
- Qualifications: Previous IT support experience and a passion for helping others.
The predicted salary is between 24000 - 30000 £ per year.
Chichester / Bognor Regis area (PO20)
£24,000 - £30,000 + excellent training, certifications, hybrid working and genuine career progression
Are you working within an MSP / IT support company and now looking for the next step in your IT career? We’re working with a highly regarded and growing Managed Service Provider with an excellent reputation for customer service and a genuinely supportive team environment. Due to continued growth, they’re looking for a 1st Line Support Technician to join their busy Service Desk team.
This is a fantastic opportunity for someone who has already gained some good IT support experience, who enjoys helping people, wants exposure to a wide range of technologies and is keen to progress towards 2nd Line support and beyond.
You’ll be joining a business that actively invests in training, development and certifications, with senior engineers who are happy to mentor and support your progression.
What you’ll be doing:
- Acting as the first point of contact for clients via phone, email and helpdesk system
- Troubleshooting and resolving 1st line technical issues remotely
- Supporting users with Windows, Microsoft 365, passwords, connectivity and general desktop support issues
- Logging and managing tickets through to resolution in line with SLAs
- Keeping clients updated with clear, friendly communication
1st Line Support Technician in Horsham employer: Integral Recruitment Ltd
Contact Detail:
Integral Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Technician in Horsham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios with friends or family where you can solve common tech issues. This will help you feel more confident when you're on the phone with clients.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it’s a great way to show you’re genuinely interested in joining our team.
We think you need these skills to ace 1st Line Support Technician in Horsham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience. We want to see how your skills align with the role of a 1st Line Support Technician, so don’t be shy about showcasing your troubleshooting abilities and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re excited about joining our team and how you can contribute to our supportive environment.
Showcase Your Communication Skills: As a 1st Line Support Technician, clear communication is key. In your application, demonstrate your ability to explain technical issues in a friendly and understandable way. This will help us see how you’ll interact with clients!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our fantastic team!
How to prepare for a job interview at Integral Recruitment Ltd
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Windows, Microsoft 365, and common troubleshooting techniques. Being able to confidently discuss these topics will show that you're ready for the role and can handle the 1st line support tasks.
✨Practice Your Communication Skills
Since you'll be the first point of contact for clients, it's crucial to demonstrate clear and friendly communication. Practise explaining technical issues in simple terms, as this will help you connect with clients and show your customer service skills.
✨Familiarise Yourself with Ticketing Systems
Get to know how ticketing systems work, as you'll be logging and managing tickets. If you can talk about any experience you've had with similar systems or express your willingness to learn, it will give you an edge in the interview.
✨Show Enthusiasm for Learning
This role offers great training and progression opportunities, so make sure to express your eagerness to learn and grow. Mention any certifications you're interested in pursuing or technologies you'd like to explore further, as this shows you're committed to your career development.