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- Tasks: Provide advanced technical support and resolve incidents in a dynamic financial services environment.
- Company: Join a century-old, reputable financial services organisation with a supportive culture.
- Benefits: Enjoy a competitive salary, generous pension, holiday, bonus, and private healthcare.
- Why this job: Gain exposure to enterprise-grade technology while ensuring customer satisfaction and service excellence.
- Qualifications: Minimum 3 years in 2nd Line Support, with strong knowledge of Windows and Microsoft 365.
- Other info: Long-term career prospects in a stable, people-focused environment.
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
£35,000 – £40,000 + benefits including generous pension and holiday, bonus, private healthcare
Epsom, Surrey, KT17
Our client is an extremely well-established (100+ years), independent financial services organisation with an outstanding reputation for stability, service excellence, and a genuinely supportive working culture. They offer long-term career security, career progression, and a generous benefits package.
They are now seeking an experienced 2nd Line Service Desk Engineer to join their Service Desk team, providing high-quality technical support across a complex, regulated financial services environment.
The 2nd Line Service Desk Engineer Role:
You will provide advanced 2nd line support to end users, owning incidents through to resolution and acting as a technical escalation point for 1st line. Working within SLA and ITIL frameworks, you will deliver a professional, customer-focused service while contributing to continuous improvement and knowledge sharing.
Key responsibilities include:
- Resolving and owning escalated incidents and service requests across desktop, server, O365, SaaS, Azure and on-prem environments
- Acting as a Subject Matter Expert for defined platforms and technologies
- Supporting joiners, movers and leavers, device builds, asset management and MDM
- Hands-on troubleshooting, software and hardware installation, backups and restores
- Working closely with 3rd line, security, change and external vendors
- Contributing to documentation, knowledge base articles and service improvements
- Operating in a regulated, security-conscious financial services environment
Skills & Experience
- Minimum 3 years’ experience in a 2nd Line Support / Service Desk Engineer role
- Previous experience working within Financial Services or a highly regulated environment is preferred
- Strong knowledge of Windows desktop and server OS, Microsoft 365, Active Directory, Exchange, GPO
- Experience with Azure, SaaS, MDM, basic networking and virtualisation (VMware preferred)
- Familiar with ITIL, SLAs, CSAT and structured incident/problem management
- Excellent communication skills and a customer-first mindset
- Confident troubleshooting complex technical issues and working under pressure
Why Apply?
- Join a financially secure, century-established organisation
- Supportive, people-focused culture with long-term career prospects
- Exposure to enterprise-grade technology in a regulated, professional environment
- Competitive salary and generous benefits package
This is an excellent opportunity for a capable 2nd Line Engineer seeking stability, progression and the chance to work for a highly respected financial services institution.
2nd Line Service Desk Engineer in Ewell employer: Integral Recruitment Ltd
Contact Detail:
Integral Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Service Desk Engineer in Ewell
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows, Azure, and ITIL frameworks. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to share examples of how you've tackled complex issues in the past. This is your chance to demonstrate that customer-first mindset!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 2nd Line Service Desk Engineer in Ewell
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, make sure you thoroughly understand the job description. It’s key to know what they’re looking for in a 2nd Line Service Desk Engineer so you can tailor your application accordingly.
Showcase Your Relevant Experience: Highlight your experience in 2nd line support and any work you've done in regulated environments like financial services. We want to see how your skills align with the role, so don’t hold back on those details!
Be Professional Yet Personable: While we appreciate a friendly tone, remember to keep it professional. Use clear language and structure your application well. This shows you can communicate effectively, which is crucial for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Integral Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows desktop and server OS, Microsoft 365, and Azure. Be ready to discuss specific scenarios where you've resolved complex issues, as this will show your expertise and confidence in troubleshooting.
✨Understand the Financial Services Landscape
Since the role is within a regulated environment, it’s crucial to familiarise yourself with the basics of financial services and compliance. This will not only help you answer questions more effectively but also demonstrate your commitment to understanding the industry.
✨Showcase Your Customer-Focused Mindset
Prepare examples that highlight your customer service skills. Think about times when you went above and beyond to resolve an issue or improve a process. This will resonate well with the interviewers, as they value a customer-first approach.
✨Ask Insightful Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, the technologies they use, and their approach to continuous improvement. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
