Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop a talented IT team to deliver top-notch service.
- Company: Established MSP with a strong reputation and collaborative culture.
- Benefits: Competitive salary, pool car for client visits, and supportive work environment.
- Why this job: Take charge of service delivery and make a real impact in a growing company.
- Qualifications: Experience in MSP, strong leadership skills, and knowledge of Microsoft 365.
- Other info: Join a close-knit team where collaboration is key and career growth is encouraged.
The predicted salary is between 43000 - 58000 £ per year.
My client is a well–established Managed Service Provider (MSP), supporting long–standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients.
What you’ll be doing:
- Leading, coaching, and developing the Service Desk Team to deliver consistent, high–quality support
- Driving improvements in service delivery processes, performance, and client satisfaction
- Working closely with the Operations Manager and wider leadership team to influence strategy and growth
- Managing and reporting on KPIs, SLAs, and service metrics
- Ensuring best use of tools and systems, including the ConnectWise suite
- Building strong relationships with clients and acting as a trusted point of contact
What We’re looking for:
- Previous MSP experience – you’ll understand the pace, priorities, and client demands of the MSP world
- Strong people leadership skills with a values–driven approach
- Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.)
- Someone who thrives on building teams, improving processes, and delivering excellent client service
Why Join My Client?
- Be part of a growing MSP with a reputation built on long–term client partnerships
- A leadership role with real influence and visibility
- Supportive, close–knit culture where face–to–face collaboration matters
- Competitive salary (GBP50k+ depending on experience)
- Pool car available for client visits
If you’re ready to lead, inspire, and take service delivery to the next level, we’d love to hear from you.
Service Delivery Manager in England employer: Integral Recruitment Ltd
Contact Detail:
Integral Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local meetups, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Service Delivery Manager role.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience in leading teams and improving processes. Share specific examples of how you've made a difference in previous roles.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you demonstrate that you're not just a fit for the role, but also for the team.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find the right opportunities. Plus, it shows you're genuinely interested in joining our fantastic team and contributing to our collaborative culture.
We think you need these skills to ace Service Delivery Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your MSP experience and any leadership roles you've had, as well as your familiarity with Microsoft 365 and ConnectWise. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about service delivery and how your values align with ours. Share specific examples of how you've improved processes or built strong client relationships in the past.
Showcase Your Leadership Skills: As a Service Delivery Manager, you'll be leading a team, so make sure to highlight your people management skills. Talk about how you've coached and developed teams before, and how you plan to inspire our talented IT Technicians to deliver outstanding service.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Integral Recruitment Ltd
✨Know Your MSP Inside Out
Before the interview, do your homework on the Managed Service Provider. Understand their client base, the sectors they operate in, and their reputation in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll be leading a team of IT Technicians. Prepare examples from your past experiences where you've successfully coached or developed a team. Highlight how your leadership style aligns with their values-driven approach to ensure you’re a good fit.
✨Familiarise Yourself with Key Tools
Make sure you're well-versed in Microsoft 365 and the ConnectWise Suite. Be ready to discuss how you've used these tools in previous roles to improve service delivery and client satisfaction. This will demonstrate your technical competence and readiness for the role.
✨Prepare Questions That Matter
Interviews are a two-way street. Prepare insightful questions about their service delivery processes, team dynamics, and future growth strategies. This shows that you’re not just interested in the job, but also in how you can contribute to their success.