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For Companies At a Glance
- Tasks: Be the go-to partner for customers, ensuring their success and satisfaction with our platform.
- Company: Join a fast-growing property tech company known for innovation and exceptional customer service.
- Benefits: Enjoy a competitive salary, flexible working, private healthcare, and generous pension.
- Other info: Fully remote role with opportunities for professional development and career growth.
- Why this job: Make a real impact in a supportive team while shaping the future of property technology.
- Qualifications: Experience in customer success or account management, with strong communication skills.
The predicted salary is between 45000 - 60000 £ per year.
Customer Success Manager Property Management Software
£45,000 £60,000 + bonus, private healthcare, hybrid and flexible working, EAP, enhanced pension, DIS, GP access and more
Remote + 25% UK Travel
Are you a Customer Success professional with a genuine, in-depth understanding of block management and property management finance?
Do you know your way around service charge budgets, apportionments, and year-end processes and want to use that expertise in a more strategic, client-facing role?
If so, this could be the perfect next step.
My client is a forward-thinking technology business delivering high-quality solutions to the Property Management industry. They are looking for a Customer Success Manager to be the trusted partner to their clients ensuring they gain maximum value from the software platform from onboarding through to long-term success.
This is not a generic CSM role – we are specifically looking for someone who understands the real-world challenges of block and property management, particularly financial processes and service charge management.
You ll work closely with clients, helping them optimise how they use the software platform, while acting as their voice internally across Product, Sales, and Support teams.
Key Responsibilities:
Customer Relationship Management
- Build strong, long-term relationships with property management clients
- Act as a trusted advisor, understanding client goals and operational challenges
- Monitor customer health and proactively manage risk
Onboarding & Adoption
- Support onboarding alongside the Implementation team
- Deliver tailored training to ensure successful system adoption
- Ensure a smooth transition into live usage and ongoing support
Product Advocacy
- Gather customer feedback and influence product development
- Represent client needs internally and contribute to roadmap discussions
Growth & Retention
- Identify opportunities to expand usage, features, and services
- Drive engagement and long-term customer value
Insight & Reporting
- Use CRM and analytics tools to track usage, trends, and renewal readiness
- Deliver clear, insightful reporting to both clients and internal teams
Industry Expertise
- Act as a subject matter expert in property management financial processes
- Stay ahead of industry trends, legislation, and best practice
- Bring insight into customer conversations, positioning CPL as a trusted authority
Essential Experience (Please Read Carefully)
To be successful in this role, you must have:
Strong, hands-on experience within the block / property management industry
- Deep understanding of service charge accounting
- Budgeting & forecasting
- Service charge apportionment
- Year-end processes & reconciliations
- Experience working with or alongside property managers, finance teams, or managing agents
- The ability to translate industry knowledge into meaningful client conversations
Applications without this level of industry knowledge are unlikely to be considered.
What We re Looking For
- Proven experience handling clients at a high-level
- Confident communicator, able to engage with stakeholders at all levels
- Commercial awareness with a focus on value and retention
- Proactive, analytical, and solutions-focused mindset
- Comfortable working remotely with regular travel (approx. 25%)
Why Join My Client?
- Be part of a growing, innovative property technology company with big plans!
- Work closely with industry-leading clients
- Have real influence on product direction and customer outcomes
- Join a collaborative, supportive team that values your input
Apply Now
If you re ready to combine your property management expertise with a strategic, client-focused role we d love to hear from you.
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Customer Success Manager employer: Integral Recruitment Ltd
Contact Detail:
Integral Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and innovations in property tech. Show us you’re genuinely interested and ready to contribute to their mission of delivering exceptional customer experiences.
✨Tip Number 3
Practice your communication skills! Since this role involves interacting with various stakeholders, try role-playing common scenarios with a friend. This will help you articulate your thoughts clearly and confidently during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Role: Before you dive into your application, make sure you really get what the Customer Success Manager role is all about. Read through the job description carefully and think about how your experience aligns with the responsibilities listed.
Showcase Your Experience: When writing your application, highlight your relevant experience in customer success or account management. Use specific examples to demonstrate how you've built strong relationships and added value for your clients in the past.
Be Authentic: Let your personality shine through in your application! We want to see who you are beyond your qualifications. Share your passion for customer success and how you can contribute to our friendly, supportive team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Integral Recruitment Ltd
✨Know Your Stuff
Before the interview, dive deep into the property tech industry and understand the specific challenges and trends. Familiarise yourself with the company's platform and how it benefits customers. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully managed customer relationships or improved client satisfaction. Be ready to discuss how you’ve added value to previous roles, whether through training, insights, or feedback. This will highlight your proactive, customer-first mindset.
✨Communicate Clearly
Strong communication is key for a Customer Success Manager. Practice articulating your thoughts clearly and confidently. Think about how you would explain complex concepts to different stakeholders, from frontline users to senior management. This will showcase your ability to connect with various audiences.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's future plans, how they gather customer feedback, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.