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For Companies At a Glance
- Tasks: Resolve technical issues and support IT projects in a fast-paced environment.
- Company: Reputable IT Support Services organisation with a global client base.
- Benefits: Competitive salary, flexible working, and support for IT certifications.
- Why this job: Join a dynamic team and enhance your skills with modern cloud technologies.
- Qualifications: Experience in 2nd Line IT Support and strong troubleshooting skills.
- Other info: Great career progression opportunities and exposure to diverse environments.
The predicted salary is between 28000 - 35000 £ per year.
Overview
Bognor Regis / Chichester, PO20 (flexible / hybrid working options)
Salary: £28,000 - £35,000 plus benefits including payment and support for IT certifications, flexible working, proven career progression and lots more.
Our client is an extremely well-established IT Support Services organisation with an outstanding reputation and an international client base. Known for exceptional customer service and technical excellence, they are now seeking a skilled 2nd Line Support Technician to join their growing support team. This is a hands-on role for an experienced support professional who thrives in a fast-paced MSP environment, enjoys solving complex technical issues, and takes real pride in delivering a first-class customer experience.
The 2nd Line Support Technician Role:
- Owning and resolving escalated 2nd line incidents from 1st line within SLA, keeping clients updated.
- Partaking in IT projects including upgrades and rollouts for new hardware and software.
- Troubleshooting across Microsoft 365, Windows, Active Directory, networking (DNS/DHCP/GPO), and core infrastructure.
- Providing clear, professional communication to clients and internal teams.
- Occasional on-site support and project assistance (full driving licence required); company van provided.
- Working closely with senior engineers and cloud/infrastructure teams on complex issues.
About You:
- Proven experience in a 2nd Line IT Support role - bonus if it’s within an MSP / IT Support Services business.
- IT certifications are preferred but support and payment for certs is offered.
- Strong Microsoft 365 and Windows Server/AD troubleshooting skills.
- Core networking skills (DNS, DHCP, VPN fundamentals, basic firewall rules).
- Knowledge of Hyper-V and virtualization, PowerShell automation, Endpoint security and encryption, VoIP, InTune / Endpoint Manager and cloud familiarity.
- Customer-focused, calm under pressure, and highly organised.
- Full UK driving licence (for client site visits when required).
This is an excellent opportunity to join a highly respected IT services provider offering genuine career development, exposure to modern cloud technologies, payment and support for IT certifications and the chance to work with a wide variety of environments and clients worldwide. Sound interesting and something you would love to be part of? Apply today!
2nd Line Support Technician employer: Integral Recruitment Ltd
Contact Detail:
Integral Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft 365, Windows Server, or any of the tech mentioned in the job description, make sure to highlight that in conversations. We want to see how you can solve problems and deliver top-notch customer service.
✨Tip Number 3
Prepare for the interview by brushing up on common technical questions related to 2nd line support. We recommend practising your troubleshooting scenarios so you can demonstrate your calmness under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 2nd Line Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support Technician role. Highlight your experience with Microsoft 365, Windows Server, and any relevant IT certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT support and customer service. Let us know why you’re excited about this role and how you can contribute to our team. Keep it professional but let your personality show!
Showcase Problem-Solving Skills: In your application, give examples of complex technical issues you've resolved in the past. We love seeing how you approach challenges and deliver solutions, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Integral Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows Server, and core networking concepts like DNS and DHCP. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a first-class customer experience, prepare examples of how you've handled difficult client situations. Highlight your calmness under pressure and your ability to communicate clearly with clients and team members alike.
✨Familiarise Yourself with the Company
Research the IT Support Services organisation you're interviewing with. Understand their reputation, client base, and any recent projects they've undertaken. This will not only help you tailor your answers but also demonstrate your genuine interest in the company.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, career progression opportunities, and the types of projects you might be involved in. This shows that you're not just interested in the job, but also in how you can grow within the company.
