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For Companies At a Glance
- Tasks: Provide advanced technical support and resolve incidents in a dynamic financial services environment.
- Company: Join a century-old, reputable financial services organisation with a supportive culture.
- Benefits: Enjoy a competitive salary, generous pension, holiday, bonus, and private healthcare.
- Why this job: Gain exposure to enterprise-grade technology while ensuring customer satisfaction and service excellence.
- Qualifications: 3+ years in 2nd Line Support, strong technical skills, and a customer-first mindset.
- Other info: Long-term career prospects and opportunities for professional growth in a secure environment.
The predicted salary is between 28000 - 42000 ÂŁ per year.
Our client is an extremely well-established (100+ years), independent financial services organisation with an outstanding reputation for stability, service excellence, and a genuinely supportive working culture. They offer long-term career security, career progression, and a generous benefits package. They are now seeking an experienced 2nd Line Service Desk Engineer to join their Service Desk team, providing high-quality technical support across a complex, regulated financial services environment.
The 2nd Line Service Desk Engineer Role:
- You will provide advanced 2nd line support to end users, owning incidents through to resolution and acting as a technical escalation point for 1st line.
- Working within SLA and ITIL frameworks, you will deliver a professional, customer-focused service while contributing to continuous improvement and knowledge sharing.
Key responsibilities include:
- Resolving and owning escalated incidents and service requests across desktop, server, O365, SaaS, Azure and on‑prem environments.
- Acting as a Subject Matter Expert for defined platforms and technologies.
- Supporting joiners, movers and leavers, device builds, asset management and MDM.
- Hands‑on troubleshooting, software and hardware installation, backups and restores.
- Working closely with 3rd line, security, change and external vendors.
- Contributing to documentation, knowledge base articles and service improvements.
- Operating in a regulated, security‑conscious financial services environment.
Skills & Experience:
- Minimum 3 years experience in a 2nd Line Support / Service Desk Engineer role.
- Previous experience working within Financial Services or a highly regulated environment is preferred.
- Strong knowledge of Windows desktop and server OS, Microsoft 365, Active Directory, Exchange, GPO.
- Experience with Azure, SaaS, MDM, basic networking and virtualisation (VMware preferred).
- Familiar with ITIL, SLAs, CSAT and structured incident/problem management.
- Excellent communication skills and a customer‑first mindset.
- Confident troubleshooting complex technical issues and working under pressure.
Why Apply?
- Join a financially secure, century‑established organisation.
- Supportive, people‑focused culture with long‑term career prospects.
- Exposure to enterprise‑grade technology in a regulated, professional environment.
- Competitive salary and generous benefits package.
This is an excellent opportunity for a capable 2nd Line Engineer seeking stability, progression and the chance to work for a highly respected financial services institution.
2nd Line Service Desk Engineer employer: Integral Recruitment Ltd
Contact Detail:
Integral Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups or tech events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews by practising common technical questions and scenarios related to 2nd Line Support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with articulating your thought process under pressure.
✨Tip Number 3
Showcase your skills through real-world examples! When discussing your experience, focus on specific incidents where you resolved complex issues or improved processes. This will demonstrate your expertise and problem-solving abilities to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our team and contribute to our supportive culture.
We think you need these skills to ace 2nd Line Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support and any relevant skills, especially those mentioned in the job description. We want to see how your background fits with our needs, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how your experience aligns with our company culture. We love a good story, so share your journey in tech and what excites you about this opportunity.
Showcase Your Technical Skills: In your application, make sure to mention specific technologies you’ve worked with, like Windows OS, Microsoft 365, or Azure. We’re looking for someone who can hit the ground running, so let us know how you’ve tackled complex issues in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Integral Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows desktop and server OS, Microsoft 365, and Azure. Be ready to discuss specific scenarios where you've resolved complex issues, as this will show your expertise and confidence in handling the role.
✨Understand the Financial Services Landscape
Since the role is within a regulated financial services environment, it’s crucial to familiarise yourself with the basics of compliance and security protocols. This will not only help you answer questions more effectively but also demonstrate your commitment to working in a secure and professional setting.
✨Showcase Your Customer-First Mindset
Prepare examples that highlight your customer service skills. Think about times when you went above and beyond to assist users or improve their experience. This will resonate well with the interviewers, as they value a customer-focused approach in their team.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that test your problem-solving abilities under pressure. Practice articulating your thought process clearly, as this will showcase your troubleshooting skills and ability to work within SLAs and ITIL frameworks.
