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- Tasks: Provide 2nd line technical support and troubleshoot complex IT issues.
- Company: Join a dynamic team in a supportive Managed Service Provider environment.
- Benefits: Earn £30,000 per year with opportunities for professional development.
- Why this job: Make a real impact by supporting Microsoft 365 solutions and enhancing client satisfaction.
- Qualifications: Minimum 2 years experience in an MSP and strong Microsoft 365 knowledge.
- Other info: Collaborative work culture with excellent career growth potential.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a motivated and skilled 2nd Line IT Engineer to join our dynamic team. The ideal candidate will have a minimum of 2 years of experience working in a Managed Service Provider (MSP) environment, with a strong background in providing technical support and resolving complex IT issues. A key focus of this role will be supporting and implementing Microsoft 365 solutions.
Key Responsibilities:
- Provide 2nd line technical support to clients, addressing escalated issues from the 1st line team.
- Troubleshoot and resolve hardware, software, and network problems efficiently.
- Manage and support Microsoft 365 environments, including Exchange Online, SharePoint Online, and Teams.
- Assist with IT projects, including Microsoft 365 migrations, system upgrades, and installations.
- Maintain and update documentation related to IT systems and procedures.
- Collaborate with other team members to improve service delivery and implement best practices.
- Provide excellent customer service and ensure high levels of client satisfaction.
Required Qualifications:
- Minimum of 2 years of experience working in an MSP environment.
- Strong knowledge of Microsoft 365 services and administration.
- Experience with Windows Server, Active Directory, and Exchange.
- Familiarity with troubleshooting hardware, software, and network issues.
- Excellent problem-solving skills and the ability to work independently and as part of a team.
- Effective communication skills, both written and verbal.
Preferred Qualifications:
- Relevant certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft Certified Professional).
- Knowledge of cloud services (e.g., Azure, AWS).
Benefits:
- Competitive salary of £30,000 per annum.
- Opportunity for professional development and career growth.
- Supportive and collaborative work environment.
Job Type: Full-time
Experience: MSP: 2 years (preferred)
Work Location: In person
2nd Line Engineer in Knaresborough employer: Integral IT
Contact Detail:
Integral IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer in Knaresborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those in MSPs. Attend local tech meetups or online webinars to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, especially any Microsoft 365 implementations you've done. This gives you an edge and shows you're serious about your work.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to 2nd line support and Microsoft 365. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 2nd Line Engineer in Knaresborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in an MSP environment and your skills with Microsoft 365. We want to see how your background aligns with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the 2nd Line Engineer role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Integral IT
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Microsoft 365 services. Be ready to discuss your experience with Exchange Online, SharePoint, and Teams, as well as any troubleshooting you've done in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of complex IT issues you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Demonstrate Team Spirit
Since collaboration is key in this role, think of instances where you've worked effectively within a team. Be ready to discuss how you’ve contributed to improving service delivery or implementing best practices.
✨Customer Service Matters
This position requires excellent customer service skills. Prepare to talk about how you've ensured client satisfaction in previous roles, and be ready to give examples of how you handle difficult situations with clients.