At a Glance
- Tasks: Manage phone enquiries, greet patients, and schedule appointments in a fast-paced clinic.
- Company: Join a supportive team at Future Medical Imaging Group in St Albans.
- Benefits: Enjoy career development, corporate perks, and health benefits.
- Other info: Full training provided; no prior medical admin experience needed.
- Why this job: Be part of a compassionate team making a real difference in patient care.
- Qualifications: Strong customer service skills; Vietnamese speaking preferred; eagerness to learn.
The predicted salary is between 30000 - 40000 £ per year.
Excellent opportunity for a customer service superstar to join our small supportive team as a Medical Receptionist in our fast‑paced clinic, located at St Albans – Future Medical Imaging Group (FMIG) in a full‑time capacity. The role also requires flexibility to travel and support nearby west clinics when required.
Responsibilities:
- Managing all phone enquiries in a timely, professional and confidential manner
- Front of house reception / greeting patients upon arrival
- Schedule appointments for patients and referrers
- Issue patient invoices/receipts and process Medicare rebates as required
- Enter and update patient registration details
- Ensure the reception and waiting area is clean and presentable at all times
You will have:
- Strong customer service and patient focus skills
- Preference for Vietnamese speaking
- Eagerness to learn
- Excellent time management and organisational skills
- High level of attention to detail and confidentiality
- Ability to work autonomously, as well as part of a team
- Experience in a Radiology background, as well as exposure to Medicare services will be highly regarded
- Drivers licence and a car
Benefits:
- Inclusive Team Culture – We support and uplift each other
- Full Training Provided – No medical admin experience needed!
- Career development opportunities within our growing network
- Staff Recognition & Awards – We celebrate your success
- Corporate Perks & Discounts + Health and wellness benefits
- Fitness Passport Access – 1,000+ gyms nationwide
- Discounted Private Health Insurance
- Novated leasing and salary sacrifice
- Paid Parental Leave – Because family comes first
About Us:
We are united by a shared vision: to be the diagnostic imaging specialists of choice, serving our communities with compassion, integrity, and precision. Our commitment to this vision means we are the first‑choice provider for community‑based diagnostic imaging. We are a part of the Integral Diagnostics (IDX) community, which is a network of community‑based medical imaging clinics across Australia and New Zealand including the brands: Capital Radiology, Future Medical Imaging Group, Lake Imaging, Fowler Simmons Radiology, Imaging Olympic Park, Radiology Tasmania, Direct Radiology, APEX Radiology and more. We're a team of over 3,000 employees across 200 clinics, filled with experienced staff who put people first. Our focus is to provide affordable and accessible imaging services, supported by the latest technology, delivered by skilled and compassionate staff.
Equal Opportunity Employer:
We believe diversity in all its forms enriches the workplace; regardless of, but not limited to gender, age, disability, nationality, culture, religious beliefs and sexual orientation. We know great minds don’t think alike, so as an Equal Opportunity Employer, we are committed to building a diverse workforce. We welcome and consider applications from all qualified candidates, regardless of their background.
Medical Receptionist in St Albans employer: Integral Diagnostics (IDX)
Join the Future Medical Imaging Group in St Albans as a Medical Receptionist, where you'll be part of a supportive team dedicated to providing exceptional patient care. Enjoy a vibrant work culture that prioritises inclusivity and personal growth, with full training provided and numerous career development opportunities. Benefit from corporate perks, health and wellness initiatives, and a commitment to recognising your achievements in a community-focused environment.
Contact Details:
Integral Diagnostics (IDX) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in St Albans
✨Tip Number 1
Get to know the clinic! Research Future Medical Imaging Group and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with patients, think of scenarios where you can demonstrate your ability to handle enquiries professionally and compassionately. Role-playing with a friend can be super helpful!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at FMIG. Plus, it shows your initiative and enthusiasm!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the time to engage with us directly. Good luck!
We think you need these skills to ace Medical Receptionist in St Albans
Some tips for your application 🫡
Show Off Your Customer Service Skills:As a Medical Receptionist, your customer service skills are key! Make sure to highlight any relevant experience you have in dealing with customers or patients. We want to see how you can bring that superstar attitude to our team!
Be Clear and Concise:When filling out your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for attention to detail!
Tailor Your Application:Don’t just send the same application everywhere! Take a moment to tailor your application to us at Future Medical Imaging Group. Mention why you’re excited about this specific role and how you align with our vision of compassionate care.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Integral Diagnostics (IDX)
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Medical Receptionist. Familiarise yourself with managing phone enquiries, scheduling appointments, and processing Medicare rebates. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about customer service, think of examples from your past experiences where you've excelled in this area. Be ready to discuss how you handle difficult situations or ensure patients feel welcomed and cared for. This will demonstrate your fit for the supportive team environment.
✨Highlight Your Attention to Detail
Attention to detail is crucial in a medical setting. Prepare to share instances where your meticulous nature has made a difference, whether it’s in data entry or maintaining a clean reception area. This will reassure them that you can handle sensitive information with care.
✨Be Ready to Discuss Flexibility
Since the role requires flexibility to travel to nearby clinics, be prepared to talk about your availability and willingness to adapt. Mention any previous experiences where you’ve had to be flexible in your work schedule, as this will show that you’re a team player who can step up when needed.
